Job
- Level
- Experienced
- Location
- Gießen
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 32.000 to 43.000€ gross/year
Job Summary
In this role, you will be the first point of contact for customer inquiries, solving IT issues related to Windows 11 and Microsoft 365 both by phone and on-site, while also documenting your solutions thoroughly.
Job Technologies
Your role in the team
- You are the first point of contact for our clients, primarily via phone, but also by email and ticket system.
- You analyze and resolve typical IT problems independently via remote support or directly on-site.
- You set up PCs, notebooks, printers, and peripherals, and troubleshoot hardware and software issues.
- You assist users with Windows 11, Microsoft 365, Outlook, and everyday IT questions.
- You document your solutions clearly and involve our specialist team when dealing with more complex topics.
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Our expectations of you
Qualifications
- Good knowledge of Windows, Microsoft 365, and typical workplace hardware.
- Enjoyment of direct customer contact and clear, friendly communication.
- Independent, structured way of working and enjoyment in truly solving problems.
- Very good knowledge of German and a Class B driver's license.
Experience
- Initial practical experience in IT support, helpdesk, or client support.
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What we offer
- Short paths, direct communication, and colleagues who support each other.
- You work independently but always have an experienced tech team backing you up.
- Different clients, technologies, and challenges.
- Further education, new technologies, and the opportunity to take on more responsibility with a growing company.
- Flat hierarchies, team events, sports, and of course coffee, mate, and energy drinks.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
bit GmbH
bit GmbH, as a general contractor in data center construction, offers innovative solutions and a central point of contact for its clients. With over 600 successfully implemented projects since 1999, it has built an excellent reputation.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
IT Support Specialist - 1st & 2nd Level Support
- Salary
- 32.000 to 43.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.22.378 to 28.550 € net/year · Tax class I
- Location
- Gießen
- Working Model
- Onsite
- Diversity
- Open for all genders
