Job
In this role, you will be the first point of contact for customer inquiries, solving IT issues related to Windows 11 and Microsoft 365 both by phone and on-site, while also documenting your solutions thoroughly.
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Job technologies
Your role in the team
- You are the first point of contact for our clients, primarily via phone, but also by email and ticket system.
- You analyze and resolve typical IT problems independently via remote support or directly on-site.
- You set up PCs, notebooks, printers, and peripherals, and troubleshoot hardware and software issues.
- You assist users with Windows 11, Microsoft 365, Outlook, and everyday IT questions.
- You document your solutions clearly and involve our specialist team when dealing with more complex topics.
Our expectations of you
Qualifications
- Good knowledge of Windows, Microsoft 365, and typical workplace hardware.
- Enjoyment of direct customer contact and clear, friendly communication.
- Independent, structured way of working and enjoyment in truly solving problems.
- Very good knowledge of German and a Class B driver's license.
Experience
- Initial practical experience in IT support, helpdesk, or client support.
What we offer
- Short paths, direct communication, and colleagues who support each other.
- You work independently but always have an experienced tech team backing you up.
- Different clients, technologies, and challenges.
- Further education, new technologies, and the opportunity to take on more responsibility with a growing company.
- Flat hierarchies, team events, sports, and of course coffee, mate, and energy drinks.
Benefits
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
bit GmbH, as a general contractor in data center construction, offers innovative solutions and a central point of contact for its clients. With over 600 successfully implemented projects since 1999, it has built an excellent reputation.
- Established Company
- Onsite, Hybrid
- Construction, Real Estate, Building Services
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