Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you will handle phone inquiries from store staff, resolve workplace technical issues, and document incidents in the ticketing system, while closely collaborating with the 2nd level support.
Your role in the team
- We have been Germany's leading stationery retailer for years. With approximately 1,500 friendly and competent employees, we operate 300 modernly designed stores.
- For our headquarters in Berlin, we are looking for an IT support staff member as soon as possible, who primarily assists our branches by phone with technical questions and pragmatically resolves issues.
- 1st level support for our branches with a focus on telephone support
- Acceptance and processing of support requests via telephone, email, and ticket system
- Structured analysis and resolution of IT issues through direct communication with users
- Support with typical hardware, cash register, and workstation issues
- Documentation of issues and solutions in the ticket system
- Close collaboration with 2nd Level Support on more complex issues
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Our expectations of you
Education
- Initial experience in IT support, helpdesk, or technical customer service is advantageous - no degree required.
Qualifications
- Interest in IT support, helpdesk, or system administration
- Enjoyment in making phone calls and direct interaction with users
- Patience and the ability to explain technical problems clearly
- Basic knowledge of IT hardware and workstations
- Structured and solution-oriented working approach
- High service and customer orientation
- Very good spoken and written German skills
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What we offer
- Varied activity with lots of contact with our branches
- Permanent employment contract, because your security is important to us
- Good opportunities for further development and career advancement in the coming years.
- 25% employee discount in our stores
- Permanent discounts at over 800 top brand providers in our benefits portal.
- Company pension scheme
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Job Locations
This is your employer
McPaper AG Schreibwaren
McPaper AG is a nationwide retailer of paper, office, and stationery products based in Berlin. The owner-managed company is a market leader in its segment, operating 292 branches with over 1,000 employees.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Trade
IT Support Staff Helpdesk / 1st Level
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
