Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Onsite
Your role in the team
- Support of the IT support unit via remote maintenance or on-site plus specialist processing of incoming tickets in the IT ticket system.
- Finding appropriate solutions as well as reporting and resolving IT disruptions.
- Qualification of error messages taking into account the specifications, including forwarding to the 3rd level supporter.
- Close cooperation with other departments, especially sales.
- Independent implementation of configurations on behalf of the customer.
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Our expectations of you
Education
- Successfully completed vocational training as an IT specialist (m/f/d) for system integration or comparable qualifications.
Qualifications
- Very good knowledge of German and good written and spoken English is an advantage.
- Knowledge of ticket systems.
- Teamwork skills, a structured and goal-oriented way of working, strong social skills and an independent and solution-oriented mindset.
Experience
- Initial professional experience in 1st and 2nd level support of software solutions.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
1st & 2nd Level Supporter for software solutions
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
