Job
- Level
- Experienced
- Location
- Hamburg
- Working Model
- Onsite
- Job Field
- IT, Network
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle network, security, and telephony tickets, analyze outages, install and configure Cisco components, and collaborate closely with internal and external teams.
Job Technologies
Your role in the team
- Processing and resolution of tickets, incidents, and service requests in the areas of network, security, and telephony while adhering to defined SLAs.
- Analysis and troubleshooting of network and infrastructure issues, as well as conducting fault diagnostics based on logs and monitoring data.
- Installation, configuration, and administration of network components such as switches and routers, especially in the Cisco environment.
- Configuration and troubleshooting of firewalls, VPNs, routing, proxy rules, as well as DNS and DHCP services.
- Assignment and management of IP addresses as well as execution of DNS updates.
- Coordination and tracking of disruptions with providers, manufacturers, as well as internal 2nd- and 3rd-level support teams.
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Our expectations of you
Education
- Completed vocational training, university degree, or comparable qualification in the field of IT, computer science, network technology, or systems integration.
Qualifications
- Good knowledge of IPv4/IPv6, TCP/UDP, DNS, DHCP, VPN, routing, and firewall technologies.
- Strong service and customer orientation, independent working style, and enjoyment of teamwork.
- Fluent English skills (at least C1) as well as good German skills (at least B2) for communication with clients, colleagues, and international contacts.
Experience
- At least 2 years of professional experience in network or IT support, ideally in a complex or multi-site IT environment.
- Practical experience with routing, switching, and Cisco network technology.
- Experience in analyzing firewall, proxy, DNS, or DHCP logs as well as in structured troubleshooting.
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What we offer
- Attractive compensation as well as comfortable framework conditions in accordance with the collective agreement for electrical trades in North Rhine-Westphalia (including tariff wages, holiday and Christmas bonuses, statutory vacation, time account, and allowances).
- Security & Perspective: A permanent position in a crisis-proof, growing company - with diverse career opportunities and flat hierarchies.
- Work-Life Balance: Flexible structures as well as a time account for a modern design of your everyday life.
- Strong development: National and international training programs as well as targeted training through our SPIE Academy for your next career step.
- Trust & Responsibility: Flat hierarchies, short decision paths, and an environment where your skills are valued and your commitment is recognized from day one.
- Additional perks: company car for private use, employee referral bonuses, a lucrative stock program, and exclusive corporate benefits.
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Benefits
Food & Drink
Work-Life-Integration
- 🍼Day Care for Kids
- 🚌Excellent Traffic Connections
- 🏠Home Office
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
Health, Fitness & Fun
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
SPIE GmbH
As the leading partner for energy infrastructure, SPIE provides comprehensive services to utilities and industry. We offer a wide range of services, from engineering and construction to operations and maintenance.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Engineering Industry
System specialist
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
