Job
In this role, you will handle network, security, and telephony tickets, analyze outages, install and configure Cisco components, and collaborate closely with internal and external teams.
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Job technologies
Your role in the team
- Processing and resolution of tickets, incidents, and service requests in the areas of network, security, and telephony while adhering to defined SLAs.
- Analysis and troubleshooting of network and infrastructure issues, as well as conducting fault diagnostics based on logs and monitoring data.
- Installation, configuration, and administration of network components such as switches and routers, especially in the Cisco environment.
- Configuration and troubleshooting of firewalls, VPNs, routing, proxy rules, as well as DNS and DHCP services.
- Assignment and management of IP addresses as well as execution of DNS updates.
- Coordination and tracking of disruptions with providers, manufacturers, as well as internal 2nd- and 3rd-level support teams.
Our expectations of you
Education
- Completed vocational training, university degree, or comparable qualification in the field of IT, computer science, network technology, or systems integration.
Qualifications
- Good knowledge of IPv4/IPv6, TCP/UDP, DNS, DHCP, VPN, routing, and firewall technologies.
- Strong service and customer orientation, independent working style, and enjoyment of teamwork.
- Fluent English skills (at least C1) as well as good German skills (at least B2) for communication with clients, colleagues, and international contacts.
Experience
- At least 2 years of professional experience in network or IT support, ideally in a complex or multi-site IT environment.
- Practical experience with routing, switching, and Cisco network technology.
- Experience in analyzing firewall, proxy, DNS, or DHCP logs as well as in structured troubleshooting.
What we offer
- Attractive compensation as well as comfortable framework conditions in accordance with the collective agreement for electrical trades in North Rhine-Westphalia (including tariff wages, holiday and Christmas bonuses, statutory vacation, time account, and allowances).
- Security & Perspective: A permanent position in a crisis-proof, growing company - with diverse career opportunities and flat hierarchies.
- Work-Life Balance: Flexible structures as well as a time account for a modern design of your everyday life.
- Strong development: National and international training programs as well as targeted training through our SPIE Academy for your next career step.
- Trust & Responsibility: Flat hierarchies, short decision paths, and an environment where your skills are valued and your commitment is recognized from day one.
- Additional perks: company car for private use, employee referral bonuses, a lucrative stock program, and exclusive corporate benefits.
Benefits
Food & drink
Health, fitness & fun
Topics you will work on
Job locations
About your employer
As the leading partner for energy infrastructure, SPIE provides comprehensive services to utilities and industry. We offer a wide range of services, from engineering and construction to operations and maintenance.
- Established Company
- Onsite, Hybrid
- Engineering Industry
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