Job
- Level
- Lead
- Location
- Leipzig
- Working Model
- Full Remote, Hybrid, Onsite
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you lead a five-member team, organize the handling of support cases, and oversee the installation and maintenance of OneCoolTool in client environments.
Job Technologies
Your role in the team
- Our support team resolves issues that arise during the operation of OneCoolTool and handles service tasks in the areas of installation, maintenance, and system upkeep.
- You organize the acceptance, coordination, and resolution of support cases together with a five-member team.
- In this role, you will take on the professional and organizational leadership of the team while also being directly involved in handling service and support cases.
- Your responsibilities include: technical and organizational leadership of a five-member team, planning and coordination of available employee capacities, review and decision-making regarding the billability of services, communication with clients, partners, and other team leaders, installation and setup of our software in customer environments, coordination and monitoring of processes in close collaboration with the departments and IT of our clients, first- and second-level support.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- Very good knowledge of the Windows environment, especially in: SQL Server, Windows Server, Microsoft Azure.
- Good knowledge of SQL and experience with relational databases.
- Good understanding of software architectures and complex application systems.
- Interest in business management issues and business processes.
- Excellent analytical and communication skills.
- Ability to work well in a team, a high sense of responsibility, as well as an independent and self-reliant working style.
- Excellent spoken and written German skills (native speaker level).
Experience
- Several years of professional experience in application support, system administration, or software development.
- Experience in a technical or disciplinary leadership role as well as an interest in taking on managerial responsibilities.
- Experience in dealing with customer requirements as well as in communication with users.
This text has been machine translated. Show original
What we offer
- Interesting and varied tasks with a high degree of responsibility.
- Reliable and motivated team.
- Companies with short decision-making processes and response times.
- Team Leader Allowance of €500 per month after official assumption of team leadership responsibilities (already included in the stated salary).
- Participation in the company's success through an equity model after the probation period.
- Excellent opportunities for further training and development.
- Flexible working hours and the option for 100% remote work from home after the probation period.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Job Locations
About Your Employer
Saxess AG
Heute ist die Saxess AG als Softwareunternehmen auf die Analyse und Visualisierung von Unternehmensdaten spezialisiert. Unser Ziel ist und bleibt, die Wettbewerbsfähigkeit von Unternehmen mit zukunftsfähigen Softwarelösungen zu sichern.
Description
- Company Size
- 1-49 Employees
- Founding Year
- 2001
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Team Leader IT Support & Service
- Location
- Leipzig
- Working Model
- Full Remote, Hybrid, Onsite
- Diversity
- Open for all genders
