Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role you support users in 1st-level via phone, email and remote access, diagnose and resolve incidents, install and configure software, maintain hardware and update IT documentation.
Job Technologies
Your role in the team
- Support users with IT issues and technical inquiries in 1st level support.
- Analysis and troubleshooting of issues via phone, email, or remote access.
- Installation and configuration of software as well as maintenance of hardware.
- Maintenance of IT documentation and creation of user manuals.
- Close collaboration with the IT team to ensure stable IT operations.
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Our expectations of you
Education
- Successfully completed training in the IT field, e.g., as an IT specialist (m/f/d).
Qualifications
- Very good knowledge of German and English.
- Proficient in MS Office and IT support tools.
- Problem-solving oriented thinking and team skills.
Experience
- Professional experience in IT support is an advantage.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter User Helpdesk
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
