Job
- Level
- Experienced
- Location
- Lübeck
- Working Model
- Hybrid, Onsite
- Job Field
- Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 65.134 to 83.165€ gross/year
Job Summary
In this role, you serve as the technical liaison for the sales team by analyzing complex customer requirements and developing technical solutions to achieve compelling customer value propositions.
Your role in the team
- As an Application Customer Engagement Leader (CEL), you serve as the technical co-pilot to the Sales organization and the primary bridge to the Application Development Engineers (ADE).
- Combining commercial senses with sound technical expertise, you qualify complex customer requirements, translate commercial opportunities into structured engineering scopes for ADE, and collaborate with ADE to deliver high-impact technical outcomes - such as benchmark builds and business case analyses - that drive compelling customer value propositions aligned with the sales strategy.
- Support Sales Account Managers in identifying, qualifying, and developing LPBF business opportunities.
- Act as the primary technical contact for customers during the pre-sales process.
- Build trusted relationships with customer engineering, manufacturing, and management teams.
- Lead technical discussions, workshops, and application reviews with customers.
- Translate customer requirements into technical solutions and compelling value propositions.
- Evaluate opportunities for cost reduction, performance improvement, and supply chain optimization through additive manufacturing.
- Perform technical and economic evaluations to support capital equipment sales.
- Develop customer-specific business case analyses and presentations.
- Recommend suitable machines, material, and process configurations.
- Define customer requirements for Business Case Analyses (BCA) and Benchmark (BM) studies.
- Coordinate customer benchmark projects from planning through final reporting.
- Deliver tailored consulting services and workshops at Nikon SLM Solutions and customer sites.
- Present technical results and recommendations to customers and internal stakeholders.
- Represent Nikon SLM Solutions in customer meetings, technical workshops, and relevant industry conferences.
- Maintain expert knowledge of LPBF materials, applications, and industry trends.
- Support the development of application guidelines, best practices, and technical documentation.
- Contribute to the continuous improvement of application development methodologies.
- Work closely with Application Development Engineer by serving as the primary and strategic interface between external customers and internal Application Development Engineers.
Our expectations of you
Education
- Master's degree required (or equivalent certification) in an engineering field.
Qualifications
- Open communication and networking skills.
- Strong understanding of manufacturing processes, materials, and design for additive manufacturing (DfAM).
- Strong analytical and problem-solving skills.
- Excellent presentation and communication abilities.
- Ability to manage multiple customer projects simultaneously.
- Willingness to travel as required, 30-50%.
- Fluency in Turkish & English.
Experience
- At least 2 years of business experience in additive manufacturing on L-PBF systems.
- Experience in working with customers in the area of application engineering or technical sales.
- Professional experience in data preparation, Simulation or LPBF Monitoring (nice to have).
- Excellent collaboration and communication skills, with experience working in an international environment.
- Experience interacting directly with customers in a technical or commercial environment.
What we offer
- We offer you a versatile and responsible scope of duties in a global business.
- You can expect colleagues on an equal footing, flat hierarchies, a strong team spirit and a "can do" working atmosphere.
- We like to describe ourselves as a company with a start-up atmosphere, because with us you get the best of both worlds: a dynamic, future-oriented work environment with the advantages of a corporation.
- We are a company of diversity, tolerance and openness.
Benefits
Health, Fitness & Fun
Higher Take-Home Pay
Work-Life-Integration
Job Locations
About Your Employer
SLM Solutions
SLM Solutions Group AG is a leading provider of metal-based additive manufacturing technology. The company focuses on the development, assembly, and distribution of machines and integrated system solutions for selective laser melting. 400 employees worldwide are working for our customers from the aerospace, energy, healthcare, and automotive sectors.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Customer Application Engineer
- Salary
- 65.134 to 83.165€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.40.158 to 49.719 € net/year · Tax class I
- Location
- Lübeck
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
