Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Oldenburg
- Working Model
- Onsite
Job Summary
In this role, you will be the first contact for IT issues, handling technical queries in 1st and 2nd level support, assisting users with software, and ensuring system availability.
Job Technologies
Your role in the team
- You are the first point of contact when technology fails.
- Then bring your expertise into play and support our clients in solving IT problems quickly and reliably.
- At FERCHAU, you'll find an environment where you not only fix issues but also develop your skills — from hardware to software, from helpdesk to project.
- Implementation and maintenance of software and servers, as well as installation, replacement, and servicing of hardware.
- Technical and application-related user support via phone, remote access, or on-site.
- Continuous communication with downstream levels (e.g., 3rd Level Support, specialist departments, and service providers).
- Ensuring system availability as well as recording, documenting, and resolving issues.
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Our expectations of you
Education
- Completed training as an IT specialist (m/f/d) for system integration, IT assistant (m/f/d), or a comparable qualification.
Qualifications
- Good knowledge of working with Windows environments in the client and server area and M365 is desirable.
- Fluent German language skills in spoken and written form.
Experience
- First experience in 1st and 2nd Level Support is an advantage.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
FERCHAU Engineering GmbH
Description
- Company Size
- 250+ Employees
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter
- Location
- Oldenburg
- Working Model
- Onsite
- Diversity
- Open for all genders
