Job
In this role, you are the first point of contact for IT users, handle support tickets, conduct fault analyses, configure software and hardware, and manage mobile devices in a municipal setting in Cologne.
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Your role in the team
- You are the first and second point of contact for our users in Cologne’s municipal administration, supporting and monitoring our more than 50 daycare center locations—including via remote support.
- You handle support tickets and decide independently when and how an issue needs to be escalated further.
- You analyze disruptions in a structured, solution-oriented manner: you ask the right questions, systematically narrow down the cause of errors, and remain calm even when faced with more complex problems.
- You install, configure, and maintain software via our UEMS, as well as client hardware, and ensure everything runs smoothly.
- You set up and manage mobile devices using Mobile Device Management software.
- You analyze network, connectivity, and permission issues and identify the root cause—instead of focusing solely on the error message.
- You document solutions, error patterns, and processes in a clear and traceable manner, and continuously improve existing guides.
- You manage users and permissions in Active Directory and resolve access issues.
- You support IT projects and contribute your practical experience from ongoing IT operations.
Our expectations of you
Education
- You have completed vocational training as an IT specialist in system integration (m/f/d) or have an equivalent qualification.
Qualifications
- You approach problems systematically and analytically: narrow down errors, form hypotheses, test them, identify the root cause, and implement a solution.
- You understand the technical relationships across multiple layers and can connect the dots between clients, networks, Active Directory, permissions, and applications.
- You have solid hands-on experience in several of the following areas: Microsoft Windows / Microsoft 365, networks and network services, IT infrastructure, Mobile Device Management / UEMS, Active Directory / user and permissions management, troubleshooting and log analysis.
- Teamwork, strong communication skills, and a service-oriented mindset come naturally to you—and ideally, you also have a good sense of humor ;)
Experience
- You have hands-on experience in IT support or helpdesk, ideally in 1st- and 2nd-level support.
- You have experience communicating technical issues clearly to both IT colleagues and users without a technical background.
What we offer
- 30 days of annual leave, plus time off on Rose Monday, Christmas Eve, and New Year’s Eve.
- Flexible working arrangements (flexitime, partial remote work and part-time work possible, sabbatical option).
- Subsidy for commuting costs or occupational pension provision.
- Professional health management: self-care training, anonymous psychological counseling & health coaching — also available to your family members.
- Corporate Benefits – exclusive employee discounts at over 800 partners (e.g. Tchibo & Expedia).
- Flat hierarchies and an established culture of learning from mistakes and giving feedback.
- Work in the heart of Cologne, right by Alter Markt, with excellent public transport connections.
- Team events to strengthen team cohesion.
- We’re a dog-friendly office—four-legged colleagues are welcome by arrangement.
- Be yourself! With us, you can bring your personal interests and talents to the table—because everyone is unique.
- We take HUMOR seriously :-)
Benefits
Health, fitness & fun
Job locations
About your employer
Unsere Kitas sind wie ein zweites Zuhause und ein exzellenter Bildungsort, an dem Kinder sicher und geborgen wachsen und die Welt in ihrem Tempo und ganz nach ihren persönlichen Interessen entdecken können. Unsere pädagogischen Fachkräfte begeistern sich für Kinder als „kompetente Lernende“ und begleiten als „kompetente Lehrende“ ihre individuelle Entfaltung unterstützend und wertschätzend.
- 2002
- Established Company
- Onsite, Hybrid
- Education System
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