Job
- Level
- Experienced
- Location
- Saarbrücken
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will be the first point of contact for customers with technical inquiries via phone and email, handling support tickets and providing solutions for issues in 1st-level support before escalating complex cases.
Your role in the team
- First point of contact for our clients regarding technical inquiries via phone or email.
- Receipt and processing of support tickets.
- Fault diagnosis and troubleshooting in the 1st-level support area.
- Escalation of complex inquiries to 2nd-Level Support.
- Documentation of solutions and processes in the internal system.
- Close collaboration with other support teams and departments.
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Our expectations of you
Qualifications
- Good knowledge in hardware, software, and network technologies is advantageous but not a requirement.
- Strong communication skills and a friendly, solution-oriented demeanor.
- Teamwork skills, independent working, and a quick grasp of concepts.
- Good German language skills, both written and spoken; English skills are an advantage.
Experience
- Initial experience in IT support or customer service is an advantage.
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What we offer
- A varied and exciting range of tasks in a dynamic company.
- Flexible working hours.
- A pleasant working atmosphere and a motivated team.
- Training opportunities and professional development.
- Discounts at all Victor's Residenz Hotels.
- Modern work tools and a well-equipped workplace.
- Subsidy for company pension scheme.
- Exclusive discounts in over 600 shops, from fashion to technology.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Victor's Consulting & Verwaltungs GmbH
Victor's Consulting & Verwaltungs GmbH, a member of the Victor's Group, offers comprehensive services in the fields of care, education, and hospitality. With over 40 years of experience, the company places great emphasis on a people-centered approach and supports various service sectors.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
1st-level support staff
- Location
- Saarbrücken
- Working Model
- Onsite
- Diversity
- Open for all genders
