Job
- Level
- Experienced
- Job Field
- System, IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- Responsible for reported customer issues and tracking them until resolution
- Investigate, diagnose, and identify solutions to resolve problems in the Services
- Adhere to the specified processes for escalating unresolved issues to the relevant internal teams
- Monitoring SLO alarms and error budgets
- Management of the incident response flow, with regard to the applications used
- Identifying and implementing automation opportunities
- Processing and resolving open support tickets while adhering to SLAs
- Coordination with different stakeholders to conduct blameless post-mortems
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Our expectations of you
Education
- Successfully completed studies with a focus on computer science, completed training in the IT sector or an equivalent qualification
Qualifications
- Know-how in dealing with: Kubernetes, Docker, PostgresSQL, Grafana, Prometheus, Gitlab, Terraform, Jira, Confluence, etc.
- Knowledge of one of the programming languages: Python, Bash Scripting, Go or Perl
- Ability to work in a team, flexibility and willingness to work in a 24x7 (incentive) support model
- Fluent knowledge of German and English
Experience
- Professional experience in IT operations or production support
- Hands-on experience with Linux platforms
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Benefits
More net
Job Locations
Location Berlin
Germany
This is your employer
Bundesdruckerei GmbH
Bundesdruckerei is one of the world's leading high-security technology companies and offers customized solutions for secure identities and data security for citizens, public authorities and companies.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Operations Engineer Solution Infrastructure Services
- Location
- Berlin
- Working Model
- Hybrid, Onsite
