Job
- Level
- Experienced
- Location
- Mainz
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle user support inquiries, manage IT infrastructure, train users, and maintain the knowledge base to ensure smooth IT operations.
Job Technologies
Your role in the team
- Dealing with user support (hardware and software) to ensure uninterrupted IT operations as well as supporting user systems through telephone, remote, and on-site assistance.
- Maintenance of the knowledge database.
- Recording and processing of service calls via a ticketing system.
- Management of IT infrastructure.
- Development and delivery of user training.
- Responsibility for creating user and administration documentation for IT systems.
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Our expectations of you
Education
- Ideally, a successfully completed training in the IT field or a comparable technical qualification with initial professional experience is available.
Qualifications
- Good command of English.
- A structured way of working, analytical thinking skills, reliability, as well as high communication and teamwork skills characterize the person.
- Excellent knowledge of MS Office 365 as well as Windows operating systems and IT networks in an enterprise environment.
Experience
- Initial experience in end-user support has been gained.
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What we offer
- Flexible working hours enable a good work-life balance.
- 30 days of vacation are available.
- A subsidized canteen offers a breakfast buffet as well as fresh and healthy lunch.
- The workplace is easily accessible by public transport and car.
- Free parking is available.
- There are opportunities to use a JobRad and covered bicycle parking spaces.
- Recurring occupational health examinations and additional health services, such as flu vaccinations, are offered.
- Individual training and development opportunities promote personal growth.
- A company pension scheme as well as asset-building benefits are provided.
- Annual Christmas parties and summer festivals provide opportunities for community building.
- Collaboration within a dedicated, helpful, and competent team that provides support with challenges.
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Benefits
Work-Life-Integration
- 🏠Home Office
- ⏰Flexible Working Hours
- 🍼Day Care for Kids
- 🚌Excellent Traffic Connections
- 🏖️Workation
- 🅿️Employee Parking Space
Health, Fitness & Fun
- 👩⚕️Company Doctor
- 🚲Jobbike
- 🎳Team Events
- 🙂Health Care Benefits
- 🏋🏿♂️Fitness Offers
- ♿️No Physical Barriers
- 🚲Bicycle Parking Space
Higher Take-Home Pay
- 🏝️Summer and Christmas Bonus
- 🍰Employee Stock Option
- 🎁Employee Gifts
- 🛍Employee Discount
- 💵Bonus Payments
- 🚙Poolcar
- 👷♂️Additional Insurance
Food & Drink
Job Locations
More about the Recruiting Agency
DIS AG
Founded in 1967, DIS AG is a leading company in the personnel services sector. Based in Düsseldorf, it offers comprehensive solutions for the placement of specialists and executives.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT administrator
- Location
- Mainz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
