Job
In this role, you handle user support inquiries, manage IT infrastructure, train users, and maintain the knowledge base to ensure smooth IT operations.
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Job technologies
Your role in the team
- Dealing with user support (hardware and software) to ensure uninterrupted IT operations as well as supporting user systems through telephone, remote, and on-site assistance.
- Maintenance of the knowledge database.
- Recording and processing of service calls via a ticketing system.
- Management of IT infrastructure.
- Development and delivery of user training.
- Responsibility for creating user and administration documentation for IT systems.
Our expectations of you
Education
- Ideally, a successfully completed training in the IT field or a comparable technical qualification with initial professional experience is available.
Qualifications
- Good command of English.
- A structured way of working, analytical thinking skills, reliability, as well as high communication and teamwork skills characterize the person.
- Excellent knowledge of MS Office 365 as well as Windows operating systems and IT networks in an enterprise environment.
Experience
- Initial experience in end-user support has been gained.
What we offer
- Flexible working hours enable a good work-life balance.
- 30 days of vacation are available.
- A subsidized canteen offers a breakfast buffet as well as fresh and healthy lunch.
- The workplace is easily accessible by public transport and car.
- Free parking is available.
- There are opportunities to use a JobRad and covered bicycle parking spaces.
- Recurring occupational health examinations and additional health services, such as flu vaccinations, are offered.
- Individual training and development opportunities promote personal growth.
- A company pension scheme as well as asset-building benefits are provided.
- Annual Christmas parties and summer festivals provide opportunities for community building.
- Collaboration within a dedicated, helpful, and competent team that provides support with challenges.
Benefits
Food & drink
Job locations
More about the recruiting agency
Founded in 1967, DIS AG is a leading company in the personnel services sector. Based in Düsseldorf, it offers comprehensive solutions for the placement of specialists and executives.
- Recruiting Agency
- Onsite, Hybrid, Full Remote
- Recruitment Agency
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