Job
- Level
- Experienced
- Location
- Aurich
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 59.900 to 62.000€ gross/year
Job Summary
In this role, you act as the technical contact for service partners, assist with inquiries, coordinate tasks, and review reports while optimizing processes and workflows.
Job Technologies
Your role in the team
- Technical contact person for the service technicians of our external service partners (1st Level Support)
- Support with technical inquiries and processing of service requests
- Review of service reports, documentation, and technical findings
- Supervision and support of external service partners in daily operations
- Monitoring ongoing service orders and approval after successful repair
- Coordination of rescheduling within the allocated contingents
- Assessment and awarding of additional contracts as well as creation of extra efforts
- Creation and editing of additional orders
- Collaboration with internal departments as well as external service partners
- Support in the implementation of new processes and the optimization of existing workflows
- Onboarding of new service partners into our systems and processes
This text has been machine translated. Show original
Our expectations of you
Education
- Completed technical training, e.g., in electrical engineering, mechatronics, mechanics, or a comparable qualification
Qualifications
- Strong interface competence between technology, procurement, material management, HSE, and external partners
- Good communication skills and quick technical comprehension
- Independent, structured working style as well as strong organizational skills
- Excellent spoken and written proficiency in German and English (minimum C1)
- Proficient in MS 365
- Good SAP skills are desirable
- Class B driver's license and willingness to travel (2-3 days per month stay in Aurich)
Experience
- Several years of professional experience in customer service or technical support, ideally in the wind energy sector or industrial service environment.
- Good understanding of service, maintenance, and repair processes, and ideally experience in the operational management of external service providers.
This text has been machine translated. Show original
What we offer
- Possibility of mobile working up to 80%
- Internal and external opportunities for further training, including through the ENERCON Academy
- Flexible working hours through appropriate working time models
- Company pension scheme, private occupational disability insurance at special conditions, and financial support for asset-building benefits
- Option for bike leasing (JobRad)
- Occupational health management including corporate fitness
- Discounts on various brand products in collaboration with our partner Corporate Benefits
- 30 days of vacation per year
- For this position, we offer an annual gross salary of €59,900 to €62,000, depending on the location.
- Vacation and Christmas bonuses, which are based on the length of service, are part of a company agreement.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Higher Take-Home Pay
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
ENERCON GmbH
As a pioneer in wind energy technology and a partner in the energy transition, ENERCON has specialized in the development and production as well as the sales and service of onshore wind turbines.
Description
- Founding Year
- 1984
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Power Sector, Economy
Employer reviews
by devworkplaces.com
Total
(1 Review)3.4
Career Growth
3.2Workingconditions
4.2Engineering
2.8Culture
3.5
Technical Staff ISP Management
- Salary
- 59.900 to 62.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.37.510 to 38.580 € net/year · Tax class I
- Location
- Aurich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
