Job
- Level
- Experienced
- Job Field
- BI, UX/UI
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will enhance the user experience across Infor platforms through design, configuration, and UX optimization, crucial for digital transformation and user-centered practices.
Your role in the team
- We are strengthening our Application Platform Management team. As our next User Experience Specialist, you will improve the end-user experience across our Infor solutions and drive a user-centred mindset within the organisation, ensuring that change and innovation deliver maximum benefit with minimum disruption.
- You will join the Application Platform Management team, reporting to the Application Platform Management Lead and working closely with Group Solution Owners, Group Process Owners, and the wider IT community supporting the Infor solutions. You will collaborate with designers, developers, and business stakeholders across the organization to design an end-to-end user experience aligned with end-user expectations.
- This position combines strategic UX ownership with hands-on platform configuration work, placing you at the intersection of user experience, technology and business value. You will act as the UX Subject Matter Expert for our Infor ecosystem, ensuring adherence to UX standards and governance across Infor M3 and related CloudSuite solutions, and embed user-centric design practices across technical and business teams.
- This is a high-visibility role contributing to digital transformation and ERP experience maturity within the group. You will be part of an international, collaborative environment that values knowledge sharing, innovation and continuous improvement, with professional development opportunities to deepen your expertise in user experience, application design and digital adoption.
- You will combine UX expertise with deep Infor platform knowledge to design, configure and continuously improve the user experience of our enterprise applications, owning the journey from issue identification through usability testing and implementation, in close collaboration with business users, designers and developers.
- Act as the Subject Matter Expert for User Experience within the Infor ecosystem, ensuring UX standards and governance across enterprise applications, and embed user-centric design practices across technical and business teams.
- Identify, prioritise and drive the resolution of UX issues impacting end users, executing user experience improvements across the Infor platform aligned with defined business and IT goals.
- Perform usability testing on new and existing features and recommend enhancements.
- Support impact assessment and testing of Infor M3 code drops and CloudSuite patch updates to minimise disruption to end users.
- Design and optimize user interfaces using Infor M3 Experience Designer, M3 Mashups, and H5 Personalization.
- Configure and optimise platform components such as workflows, homepages and notifications using tools like Infor Mingle.
- Maintain and optimise system configurations and templates, including homepages, workflow settings and EPM.
- Collaborate with business users, IT teams, and product owners to gather requirements and improve workflows.
- Govern the Infor Go mobile solution and ensure a consistent user experience across desktop and mobile.
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Our expectations of you
Qualifications
- Working knowledge of ION Workflow Designer for building and maintaining enterprise workflows.
- Vertrautheit mit Infor Document Management (IDM), EPM und anderen integrierten Infor-Anwendungen.
- Proven ability to work across system configuration, UX optimisation and platform governance in complex ERP environments, supporting enterprise-wide deployments, enhancements and user adoption initiatives.
- Starke Teamfähigkeit, interdisziplinäre Zusammenarbeit zur Förderung einer nutzerzentrierten Unternehmenskultur.
- Ability to work effectively in a complex, collaborative matrix environment with virtual teams in a multi-cultural and geographically diverse setting.
- Strong analytical mindset, problem-solving and troubleshooting skills, with the capacity for mature judgment in challenging situations.
- A strong command of spoken and written English is required, and knowledge of German is considered a plus.
- Infor certifications for M3 and related Infor modules are valuable.
Experience
- Extensive hands-on experience with the Infor M3 platform and Infor OS, including designing and managing Infor Homepages and related user experience components.
- Experience with Infor M3 CloudSuite upgrade and patching processes, including impact assessment and testing.
- Knowledge of the Infor Go mobile platform and its role in delivering mobile user experience.
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What we offer
- This position combines strategic UX ownership with hands-on platform configuration work, placing you at the intersection of user experience, technology and business value.
- This is a high-visibility role contributing to digital transformation and ERP experience maturity within the group.
- You will be part of an international, collaborative environment that values knowledge sharing, innovation and continuous improvement, with professional development opportunities to deepen your expertise in user experience, application design and digital adoption.
- Important: Please note that a valid work and residence permit is required for non-EU applicants for this position.
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Topics You Will Work On
Job Locations
About Your Employer
Intersnack
Wir sind stolz darauf, der führende Hersteller im Bereich salziges Knabbergebäck zu sein. Mit unseren vier Produktionsstandorten in Deutschland (Alsbach, Petersau, Wevelinghoven und Krieschow) und unserer Zentrale in Köln vertreiben wir bekannte Marken wie funny-frisch, Chio und POM-BÄR und beschäftigen ca. 1.500 Mitarbeiter.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
User Experience Specialist
- Location
- Dusseldorf
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
