Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Soest
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the first point of contact for customers' technical issues, analyze and resolve challenges, maintain technical documentation, and support users in utilizing our Client Management platform.
Job Technologies
Your role in the team
- You act as the first point of contact for our customers regarding technical issues and inquiries.
- You analyze, address, and resolve challenges related to our products and work closely with our development team to find sustainable solutions.
- You create and maintain technical documentation and knowledge bases to accelerate problem-solving for future inquiries.
- You advise and support users in the use of the modules of our Client Management Platform.
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Our expectations of you
Education
- You have completed training as an IT specialist in system integration or a comparable qualification.
Qualifications
- You have solid knowledge of Windows Server and client operating systems, as well as Active Directory.
- You have good knowledge of network protocols (TCP/IP, LAN, DHCP, DNS).
- You have a passion for new technologies and a willingness for continuous learning.
- You are independent, communicative, and enjoy working collaboratively in a team.
- You have a strong service orientation.
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What we offer
- You can look forward to flat hierarchies, short decision-making paths, a direct address at all levels, and a creative feel-good atmosphere.
- Similarly, a learning and feedback culture as well as a hands-on mentality are a matter of course for us.
- We promote team spirit through regular events such as after-work parties, summer festivals, game nights, or company runs.
- Time for family, friends, and hobbies is a matter close to our hearts as an employer: We support the reconciliation of work and private life through flexible working hours, home office options, and modern work equipment.
- Your health is important to us, so we offer you access to EGYM Wellpass with more than 8,000 sports and wellness facilities nationwide in Germany.
- Similarly, a daily fresh fruit basket, regular health checks, free beverages, and the company bike are part of our health principles.
- Through regular training measures, you have the opportunity to continuously expand your knowledge and skills, and to develop both personally and professionally.
- Through our corporate benefits, you have access to exclusive offers at countless online shops and special discounts.
- We also provide financial support for your occupational pension scheme.
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Benefits
Work-Life-Integration
Food & Drink
Job Locations
About Your Employer
Aagon Gmbh
Die Aagon GmbH bietet seit über 25 Jahren Client-Management- und Automations-Lösungen an, die den Anforderungen des Mittelstands perfekt entsprechen. Die von Aagon entwickelte Software-Suite ACMP – mit den Modulen Schwachstellenmanagement, Inventarisierung, Lizenzmanagement, Softwareverteilung, Betriebssystemverteilung und Helpdesk – ermöglicht Unternehmen, Routineaufgaben zu automatisieren und hilft so, IT-Kosten zu senken.
Description
- Founding Year
- 1992
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Engineer
- Location
- Soest
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
