SAP Key User Customer Support

Arvato Bertelsmann

Job

In this role, you ensure smooth operations in the SAP system, support process optimizations, create reports, and document requirements and system changes, while closely communicating with colleagues and clients.

Job summary

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Job technologies

Your role in the team

  • Ensure smooth process workflows: You are responsible for a disruption-free operation in daily business and support new projects as well as process optimizations in the SAP system.
  • Create analyses and reports: Regular creation of statistics and reports is part of your responsibilities to ensure transparency and support informed decision-making.
  • Optimize SAP applications: You analyze existing SAP applications, review process changes, and ensure they are seamlessly integrated into logistics workflows without errors.
  • Implementing requirements: From evaluating new requirements, through technical elaboration, to supporting IT implementation - you create test scenarios, conduct tests, and document processes as well as system configurations.
  • Living team and customer communication: Your daily work is characterized by close exchange with internal specialist departments and contacts on the client side.

Our expectations of you

Education

  • Education & Experience: Completed degree or training with relevant professional experience.

Qualifications

  • SAP skills: User knowledge in SAP EWM and S/4HANA.
  • IT and process affinity: Strong understanding of logistical processes and interrelationships as well as high IT affinity.
  • Analysis tools: proficient in MS Excel and ideally PowerBI.
  • Language skills: Very good knowledge of German and good knowledge of English.
  • Soft skills: Strong service orientation, excellent communication skills, and enjoyment of direct interaction with clients.

What we offer

  • Company culture: Modern, international, and open culture - contribute your ideas and grow with us.
  • Team spirit: Respect, diversity, and helpfulness - strengthened through team events and shared lunch breaks.
  • Development: Customized training programs, e-learnings, and welcome days for your personal and professional development.
  • ArvatoCare - Company Health Insurance: Free supplementary health insurance with a generous health budget - no health check required.
  • Attractive package: Asset-building benefits, subsidy for the Deutschlandticket, corporate benefits, our own company health insurance fund, free drinks, and much more.

Benefits

Topics you will work on

Job locations

Map of the job locations
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  • Location Hamm
    Rheinland-Pfalz, Germany

About your employer

Today, more and more companies are turning to innovative IT solutions to support their digital transformation. In a variety of industries - from global trade to international media and energy and utilities - our committed employees work at over 25 locations worldwide. Our customers particularly value our excellent expertise, comprehensive technological knowledge and entrepreneurial spirit.

Company type
Established Company
Work model
Hybrid, Onsite
Industry
Internet, IT, Telecommunication · Logistics, Transportation

Employer reviews

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SAP Key User Customer Support

Arvato Bertelsmann