Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 36.000 to 45.000€ Gross/Year
- Location
- Weilheim in Oberbayern
- Working Model
- Onsite
Job Summary
In this role, you assist customers with technical issues related to vending machines via phone and digital channels, systematically analyze problems, and find solutions while working closely with internal technical teams.
Your role in the team
- As a technical support staff member, you are the first point of contact for our customers regarding technical questions and issues related to their machines.
- You primarily support our customers via phone and digital channels in troubleshooting.
- You systematically define technical problems and find suitable solutions.
- You explain repairs and adjustments clearly.
- You work closely with our colleagues from technology, sales, and development.
- You help us identify recurring errors and further improve our products.
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Our expectations of you
Education
- Not a must, but a plus: technical training/professional experience, e.g., as an electronics technician, mechatronics technician, IT systems electronics technician, or service technician.
Qualifications
- Technical interest and enjoyment in getting to the bottom of things.
- Enjoyment in troubleshooting and problem-solving.
- Good German in spoken and written form.
- Even as a technically savvy career changer, you are welcome. What matters is that you understand technical contexts, can systematically narrow down errors, and enjoy working with people.
Experience
- You do not need to have any experience with vending machines yet. We will train you on our machines, controls, and typical fault patterns.
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What we offer
- Salary: €3,000-€3,800 gross per month, depending on qualifications and experience.
- Permanent full-time position with 40 hours per week.
- Direct coordination and quick decision-making within a ten-member team.
- 30 vacation days.
- A workplace where you can develop yourself.
- In flat hierarchies, you always have a voice.
- Fitness offers help you stay fit and healthy.
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Benefits
Food & Drink
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
XL-Automaten GmbH
XL-Automaten GmbH, based in Weilheim in Upper Bavaria, provides vending machine solutions for various application areas. The company offers consulting, sales, rental, and maintenance of vending machines and related systems. The focus is on tailored technical solutions and practical customer support.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production
Technical Support Employee
- Salary
- 36.000 to 45.000€ Gross/YearNet salary converted from the gross salary in the job ad using tax class I.24.653 to 29.643 € net/Year · Tax class I
- Location
- Weilheim in Oberbayern
- Working Model
- Onsite
- Diversity
- Open for all genders
