Job
- Level
- Experienced
- Job Field
- Support, IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- Support for our users in the Cologne administration and monitoring/remote maintenance of over 50 daycare locations
- Independent monitoring and processing of support tickets
- Installation and maintenance of both software using UEMS and client hardware
- Setting up mobile devices and managing them using mobile device management software
- Microsoft 365 support for users including instructions (Outlook, OneDrive, Teams, SharePoint etc.
- Asset management for clients including peripherals
- Creation and updating of process descriptions, instructions and documentation
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Our expectations of you
Education
- Completed training as an IT specialist in system integration (f/m/d) or similar qualification
Qualifications
- excellent knowledge of German
- very good teamwork and communication skills
- Service orientation and a good pinch of humor ;) round off your profile
Experience
- Practical experience in the areas
o Networks
o IT infrastructures
o Servers
o Operating systems (Microsoft)
- Experience in IT support/helpdesk as well as initial experience in the Microsoft 365 environment
- Practical experience in the area of mobile device management is desirable
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Job Locations
Location Cologne
Nordrhein-Westfalen
Germany
This is your employer
educcare
Unsere Kitas sind wie ein zweites Zuhause und ein exzellenter Bildungsort, an dem Kinder sicher und geborgen wachsen und die Welt in ihrem Tempo und ganz nach ihren persönlichen Interessen entdecken können. Unsere pädagogischen Fachkräfte begeistern sich für Kinder als „kompetente Lernende“ und begleiten als „kompetente Lehrende“ ihre individuelle Entfaltung unterstützend und wertschätzend.
Description
- Founding year
- 2002
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Education System
IT Support 1st Level 2nd Level
- Location
- Cologne
- Working Model
- Hybrid, Onsite
