Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Oberwöhr
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist our customers with technical queries regarding software and IT solutions, document all processes, and maintain communication with various departments.
Job Technologies
Your role in the team
- You are the primary contact for our clients - personal, reliable, and solution-oriented.
- You analyze technical inquiries regarding software and our IT solutions - e.g., installations, updates, or technical error messages - and guide customers systematically towards a solution.
- You document all inquiries and solutions in the ticketing system to ensure traceability and quality.
- You ensure that our clients feel well cared for and understood with a calm mind and a clear perspective.
- You are in close contact with the specialist departments to efficiently clarify inquiries and pass on relevant information.
- You recognize recurring problems or clusters early and provide structured feedback to the process owners.
- You maintain and create standard responses and knowledge articles for common inquiries.
- You support new colleagues with onboarding and actively contribute to knowledge building within the team.
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Our expectations of you
Qualifications
- Proficient in Windows operating systems and common Office applications - and the talent to communicate technical issues clearly.
- Enjoyment in communication with clients - you like to engage in conversations, have a good sense for people, and genuinely want to help.
- You are deliberately seeking a permanent, responsible role in a stable environment – not the next career stepping stone.
- You recognize the value of accumulated knowledge - and want to contribute your expertise long-term, rather than constantly starting anew.
- Teamwork skills, patience, and a structured working approach complete your profile.
Experience
- Several years of experience in the IT sector, e.g., in support, application consulting, or helpdesk.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
FERCHAU Engineering GmbH
Description
- Company Size
- 250+ Employees
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT support staff
- Location
- Oberwöhr
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
