Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Radebeul
- Working Model
- Onsite
Job Summary
In this role, you will perform on-site IT support, install and maintain systems, analyze issues, and manage IT projects to ensure efficient IT infrastructure operation.
Your role in the team
- Provision of on-site IT support for users at the Dresden location
- Installation, configuration, maintenance, and updates of IT systems, software, and IT infrastructure
- Server room activities (e.g., network work, hardware work, cabling, basic inspections)
- Analysis and resolution of incidents (1st and 2nd level)
- Proactive monitoring of systems and services to prevent outages
- Compliance with and implementation of IT and IT security policies
- Identification of vulnerabilities and implementation of appropriate security patches
- Creation, maintenance, and provision of technical documentation
- Comprehensive documentation of systems, changes, and processes
- Planning, management, and implementation of IT projects and rollouts
- Support for existing ROSEN locations in Germany
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Our expectations of you
Education
- A completed apprenticeship as an IT specialist for system integration or a comparable qualification.
Qualifications
- To become part of the ROSEN family, you convince with teamwork skills and the willingness and ability to interact productively and constructively with colleagues. Additionally, you bring:
- Solid knowledge of Microsoft desktop operating systems
- Analytical, structured, and solution-oriented working style
- A high level of commitment, reliability, and interest in complex systems, as well as independent work organization and the ability to assess the risks of one's own actions.
- Proactive approach to continuous learning and willingness to familiarize oneself with new technologies
- Strong customer orientation and ability to communicate technical issues clearly and service-oriented.
- Proficient in spoken and written German and English
- Willingness to work on-site in the office for 4-5 days
Experience
- Professional experience with relevant focus area preferred
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What we offer
- Development opportunities and career prospects within a global, innovative corporate group with a long-term focus and a family-oriented character
- Flexible working hours and time accounts
- An open corporate culture where we all use informal address and celebrate successes with social events
- Work-life balance through our in-house bilingual daycare ROKIDS and our bilingual elementary school ROBIGS (optional: holiday care) (only at the Lingen location)
- Company pension scheme and asset-building benefits
- Company-owned staff restaurant (only at the Lingen location) and fresh fruit daily
- Various sports offerings (EGYM Wellpass, football, running groups, etc.)
- Attractive leasing offers for IT products and bicycles for private use
- Corporate Benefits - Employee offers in rotating online shops at top conditions
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Benefits
Work-Life-Integration
- 🏠Home Office
- 🚌Excellent Traffic Connections
- 🏝Extra Holidays
- 🍼Day Care for Kids
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
Health, Fitness & Fun
Higher Take-Home Pay
- 📱Company Phone for Private Use
- 🛍Employee Discount
- 💻Company Notebook for Private Use
- 👴🏻Company Retirement Provision
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
ROSEN Group
Rosen is a global company focused on providing technologies and solutions for the safe operation of industrial facilities. Founded in 1981 by Hermann Rosen, the family-owned company has developed organically over the last four decades and today has subsidiaries in more than 120 countries and over 3,300 employees.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1981
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication, Power Sector, Economy
IT Service Technician
- Location
- Radebeul
- Working Model
- Onsite
- Diversity
- Open for all genders
