Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Location
- Klipphausen
- Working Model
- Onsite
Job Summary
In this role, you will handle requests in 1st and 2nd level support, resolve IT incidents, document processes, set up devices, and manage security incidents and software updates.
Job Technologies
Your role in the team
- Processing incidents and service requests in first- and second-level support, including ticket creation, prioritization, and communication.
- Resolution of standard tickets as well as complete documentation of all processes in the ticket system.
- Setup and provisioning of notebooks and mobile devices, as well as the execution of onboarding and offboarding processes.
- Provision of materials as well as asset management for hardware and mobile devices.
- Handling of security incidents (Level 1), license and printer assignments, as well as local software updates.
- Support with telephony issues and meeting room equipment.
- Ensuring the delivery of high-quality performance and regular reporting to the Head of IT & Organization.
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Our expectations of you
Education
- Completed technical training, e.g., IT specialist for system integration, IT electronics technician, or a comparable qualification, as well as at least one year of experience in IT support or IT administration.
Qualifications
- Excellent knowledge in installation, administration, and configuration of IT systems, as well as proficient handling of Windows Server, Windows Client, O365, and Azure.
- Good communication skills when interacting with users and service providers.
- Structured, reliable, and documentation-oriented working style with a high degree of solution orientation.
- Ability to work in a team, initiative, and willingness to further develop technical skills.
- Very good spoken and written German skills, English skills at B2 level.
- Car driving license.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
FATH GmbH
FATH GmbH is an established German company that supports craftsmen, DIY enthusiasts, and event organizers with high-quality products and services. The company offers a wide range of services, including the sale and rental of construction machinery and event equipment.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Trade
IT Administrator - 1st / 2nd Level Support
- Location
- Klipphausen
- Working Model
- Onsite
- Diversity
- Open for all genders
