Job
- Level
- Experienced
- Location
- Munich
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this key role, you will be responsible for onsite and remote support, handle IT inquiries, coordinate hardware management, and document your activities in ticketing systems. You will collaborate closely with 2nd and 3rd level support teams.
Job Technologies
Your role in the team
- Provision of onsite and remote support
- Coordination of the preparation, issuance, maintenance, return, and disposal of our hardware such as laptops and peripherals
- Acceptance and processing of problems and service requests personally, by phone, or electronically
- Consulting on IT-related processes
- Collaboration with downstream groups for 2nd- and 3rd-level support as well as external service providers
- Documentation of activities and efforts in tickets and updating/maintaining the knowledge database
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Our expectations of you
Education
- Ideally completed vocational training in a technical environment, e.g., IT specialist for system integration
Qualifications
- Knowledge of common ticketing systems is desirable
- Customer and Service Orientation
- Very good German skills (at least C1) as well as good English skills (at least B2)
Experience
- Experience in Windows Clients and Office365
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What we offer
- Limited remote work possible - therefore, we expect your willingness to work on-site
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
CompuSafe Data Systems AG
CompuSafe Data Systems AG is an established IT company specializing in tailored IT services and transformations since 1989. With a focus on project management, it supports corporate clients in optimizing their IT infrastructure.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Supporter
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
