Job
- Level
- Senior
- Location
- Frankfurt, Münster (Hessen), Hanover
- Working Model
- Onsite
- Job Field
- Scrum, Project
- Employment Type
- Full Time
- Contract Type
- Temporary employment
Job Summary
In this role, you will develop the product strategy for customer dialogue channels, manage requirements for bots, and optimize the customer journey through market trend analysis and modern technologies.
Your role in the team
- Cross-functional coordination and responsibility for the further development of topics and products related to customer dialogue channels.
- Management of requirements for chatbots and voice bots in coordination with internal and external stakeholders.
- Development of an active product strategy for the customer dialogue channels of the future, as well as deriving and implementing measures based on market trend analysis to optimize the customer journey.
- Participation and assumption of roles in committees/large projects of Finanz Informatik and DSGV projects.
- Promotion of the use of modern technologies and AI concepts to improve products and processes.
- Moderation of workshops to develop innovative solution approaches.
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Our expectations of you
Education
- Completed business administration degree or banking/savings bank training or a comparable qualification, and typically at least six years of relevant professional experience.
Qualifications
- Curiosity and enjoyment of innovative technologies such as AI.
- Confident demeanor, strong communication and moderation skills, as well as enjoyment in collaborating with various stakeholders.
- High degree of personal responsibility, structured working style, resilience, as well as willingness to undertake occasional business trips and continuous professional development.
Experience
- Experience in agile project work, starting with the creation of user stories and extending to quality assurance.
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What we offer
- Fixed term for 24 months.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Finanz Informatik GmbH & Co. KG
Finanz Informatik is a leading IT service provider for the Sparkassen-Finanzgruppe, headquartered in Frankfurt am Main. We serve 385 savings banks, six state banks and numerous other customers from the financial sector. Our goal is to provide our customers with the best possible technological infrastructure so that they can successfully achieve their business goals.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)Culture
3.5Engineering
3.0Career Growth
3.2Workingconditions
4.4
Business Analyst Customer Dialogue Channels
- Location
- Frankfurt, Münster (Hessen), Hanover
- Working Model
- Onsite
- Diversity
- Open for all genders
