Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 44.000 to 48.000€ Gross/Year
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you accompany practices and hospitals through the entire onboarding process, implement software solutions, and ensure seamless data migration from existing systems.
Job Technologies
Your role in the team
- In technical onboarding, you support practices and hospitals in implementing our products and ensure that they can work smoothly with Doctolib from day one.
- During onboarding, you will support complex IT cases and implement additional products alongside our practice management software, such as the AI-based telephone assistant and our appointment scheduling solution.
- Data migration with impact: You ensure that patient and appointment data are transferred securely and cleanly from old practice management systems to our software — you bring order to the data chaos and make the transition as smooth as possible for practices.
- Your contact with the practices: You communicate proactively when it comes to technical matters - whether by phone or email.
- You verify that everything is correct before it can start and accompany the practices throughout the entire onboarding process.
- In-house expert for everyone: Sales, Deployment & Co. rely on you when things get tricky.
- System configurations, API integrations, complex onboarding cases - you are the person with the answers.
- Connect everything: You integrate our all-in-one software into existing practice management systems and set up interfaces — ensuring everything works seamlessly together in the end.
- Space for your own ideas: develop training programs, automate processes, tinker in the Innovation Lab - with us, you have the opportunity to think outside the box and initiate real improvements.
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Our expectations of you
Qualifications
- Are you convinced that you possess exactly what is needed for the position? Then we encourage you to apply.
- Even if you do not meet every requirement, you might be the right future Doctoliber for this or other positions!
- To become part of our team, you bring the following:
- Data is your playground: You are very proficient with Excel (or similar tools) and have at least some initial experience with SQL or Regular Expressions - you know how to shape data.
- Languages: You communicate confidently in German – whether Hochdeutsch, Bavarian, or Berlinerisch – you understand your clients and are also proficient in English communication.
- Tech basics are your domain: APIs, IT infrastructures, networks, VPNs - no unfamiliar territory for you.
- You understand how things connect.
- Communication is your strength: whether on the phone or in online meetings with clients - you find the right words, even when things get technical.
- New sounds exciting to you: You have an eye for detail and are curious about new topics - especially when they relate to health technology and digital processes.
- That's a plus — or you'll learn it with us:
- Knowledge of patient management systems or EHR systems – if you understand how practices operate digitally, that's a real bonus.
- SaaS & AI in everyday life - have you already worked with SaaS tools or integrated AI meaningfully into your workflow? Even better!
Experience
- Coding experience in JavaScript and/or Python as well as with SQL databases? Great - show us what you've built!
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What we offer
- A Germany ticket sponsored by Doctolib, when you work from the office or in hybrid mode.
- An occupational health insurance with great additional benefits.
- 28 vacation days + 1 additional day for each full calendar year of employment (maximum 30 days).
- The possibility to work from abroad for up to 10 days a year.
- An occupational pension scheme (bAV) with an employer subsidy of 40% (15% during the probation period).
- The Doctolib Parent Care Program, which includes an additional month of parental leave, among other benefits.
- Free mental health and coaching sessions through an external partner.
- In addition to healthy snacks and a regular breakfast buffet, we offer meal vouchers.
- A subsidized sports program with our partner Urban Sports Club.
- For caregiving personnel and employees with disabilities, there is an offer that includes more flexible working hours, additional leave for medical reasons, and psychological support.
- AI in everyday life: You work daily with cutting-edge AI systems and have a direct influence on how they develop further.
- Participation in Doctolib's long-term employee participation program DoctoGrowth.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Doctolib
Doctolib is an innovative company in the digital health sector that offers a platform for organizing medical appointments. It supports both doctors and patients in optimizing the appointment management process and improving communication.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Technical Onboarding Specialist
- Salary
- 44.000 to 48.000€ Gross/Year
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
