Job
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Job technologies
Your role in the team
- You will handle support requests in collaboration with internal IT teams, other company departments, and external service providers.
- You create status reports and analyses to document trends, recommendations, conclusions and progress.
- You work in the Helpdesk IT Service Management First Level Support and Second Level Support and handle customer inquiries.
- You maintain detailed documentation and provide technical expertise for analysis, troubleshooting, and response to technical issues.
- You proactively identify improvements to the support process.
- You repair and restore software and images for desktops and VDIs.
- You will work on IT projects and provide support with mobile phones.
Our expectations of you
Education
- Training as an IT specialist (system integration) or similar, completed computer science degree or comparable qualifications.
Qualifications
- Very good knowledge of end-user hardware such as laptops, phones and desktops.
- Advantageous: extensive knowledge of Microsoft SCCM and VDI as well as terminal-based systems and Desktop Central.
- Good knowledge of German and English.
Experience
- Professional experience in the IT sector.
Benefits
Health, fitness & fun
Higher take-home pay
Food & drink
Topics you will work on
Job locations
More about the recruiting agency
As an established recruiting agency, puro Personaldienstleistung GmbH offers comprehensive services in personnel placement and consulting to assist companies in their search for top talent.
- Recruiting Agency
- Onsite, Hybrid, Full Remote
- Recruitment Agency
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