Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Elmshorn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will act as the first contact for IT support requests, install and configure software, assist with hardware issues, and manage user accounts.
Job Technologies
Your role in the team
- You are the first point of contact for support inquiries via phone or ticket system.
- You install, configure, and update software applications.
- You assist with hardware issues such as desktops, laptops, printers, and other devices.
- You manage user accounts and access rights.
- You prepare end devices for new employees and configure them.
- You document support requests, solutions, and workflows in detail.
- You escalate complex inquiries to the appropriate support level.
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Our expectations of you
Education
- You have completed training in the IT field or possess a comparable qualification.
Qualifications
- You have good knowledge of Microsoft Windows, macOS, and Office applications.
- You have a basic understanding of network technologies and IT infrastructure.
- You are a team player, communicative, and service-oriented.
- You find pragmatic solutions and maintain your overview even in stressful situations.
- You are eager to learn and adapt quickly to new technologies.
- You speak German and English fluently.
Experience
- You have experience in IT Service Desk or customer support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
The Quality Group GmbH
Wir sind einer der führenden Anbieter von unternehmensweiter und zukunftsorientierter Beratung und von Lösungen für die Optimierung und Strukturierung von Geschäftsprozessen, Informationen, Dokumentationen und Verantwortlichkeiten.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Specialist
- Location
- Elmshorn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
