Job
- Level
- Experienced
- Location
- Hamburg, Kiel
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle customer inquiries related to payment software solutions, support our cloud systems, coordinate deployments, and translate requirements into solutions.
Your role in the team
- First point of contact for our customers: You handle inquiries related to our software products and services in electronic payment transactions via ticket system, email, and phone.
- Ensure service quality: You ensure that our software solutions and licenses are delivered reliably, stably, and in accordance with agreements.
- Keep an eye on cloud operations: You oversee our production systems in the cloud and ensure smooth operation together with the team.
- Coordinate deployments: You align software releases and deployments with our clients and accompany them through to live operation.
- Interface between client and IT: You analyze requirements, understand complex contexts, and translate them into solution-oriented measures.
- Working in a team: You work closely with your colleagues, actively contribute, and support the further development of our services.
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Our expectations of you
Education
- You have a degree in IT, or alternatively, you demonstrate relevant practical experience in software support or cloud operations. A career change with the appropriate know-how is also welcome.
Qualifications
- You enjoy direct customer contact and are able to communicate complex issues clearly in German (C1) and English (B2), and to resolve them effectively.
- Ideally, you have experience with ticketing systems as well as knowledge in the IT or cloud environment.
- You work in a structured, reliable, and service-oriented manner and take responsibility for your topics.
- You think analytically, have a quick grasp of concepts, and navigate confidently at the interface between the business domain and IT.
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What we offer
- Responsible role in the Payments and E-Banking sector.
- Participation in innovative cloud solutions in payment transactions.
- 30 days of vacation per year and additional days off on Christmas Eve and New Year's Eve.
- Flexible working hours and the possibility of remote work.
- Attractive salary package.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
PPI AG
PPI AG is an established consulting and software company that has been successfully working with banks and insurance companies for over 40 years, facilitating digital transformations.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Support Specialist Cloud
- Location
- Hamburg, Kiel
- Working Model
- Onsite
- Diversity
- Open for all genders
