Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Mönchengladbach
- Working Model
- Onsite
Your role in the team
- Answering customer inquiries via phone, email and ticket system.
- Diagnosis and resolution of technical problems and software errors.
- Support with the installation, configuration and updating of our software products.
- Documenting customer interactions and creating support articles.
- Work closely with other teams to effectively resolve customer concerns and provide feedback for product development.
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Our expectations of you
Qualifications
- Good knowledge of troubleshooting software applications.
- Basic knowledge of installing and configuring software products.
- Excellent communication skills and customer focus.
- Teamwork skills and the ability to work in a dynamic environment.
- Fluent written and spoken German.
Experience
- Experience in technical support or customer service, ideally in the software field.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Software Supporter
- Location
- Mönchengladbach
- Working Model
- Onsite
- Diversity
- Open for all genders
