Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Chemnitz
- Working Model
- Onsite
Job Summary
In this role, you will receive and resolve issues from our business clients independently, working with Windows clients, servers, Microsoft 365, and networks while documenting your analyses and communicating clearly with users.
Job Technologies
Your role in the team
- You handle disruptions of our business customers - via phone, remote support, and on-site at the customer's location if necessary.
- You independently analyze, prioritize, and resolve: workplaces, Windows clients and servers, Microsoft 365, users and permissions, network, printers, software, and other infrastructure.
- You document comprehensively in the ticket system. Not for statistics, but so that the colleague after you doesn't start from scratch.
- You communicate with users who are not IT professionals - in an understandable manner and without making them look stupid.
- If you get stuck, escalate to our engineers. But completely: describe the error, your analysis, what you have already tried.
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Our expectations of you
Education
- Completed training in the IT sector, e.g., as an IT specialist (m/f/d) for system integration - or comparable practical professional experience.
Qualifications
- Good knowledge of Microsoft environments: Windows clients and servers, Microsoft 365.
- A solid basic understanding of networks: TCP/IP, DNS, DHCP, VLAN, VPN.
- A structured error analysis. You do not advise, you delineate.
- Class B driver's license for customer assignments.
- What we explicitly do not assume: a long list of certificates. We are interested in whether you can clearly define a problem and whether you admit when you do not know something. Both can be clarified more quickly in a conversation than through abbreviations on a resume.
Experience
- Experience with ticketing systems, remote support, and user and permissions management; knowledge of firewall, virtualization, backup, monitoring, or cloud.
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What we offer
- As your skills grow, you will take on more challenging tasks, manage your own clients, and develop your own technical focus.
- If you want to make a change, you speak directly with management. Not through three intermediaries.
- Further training tailored to your needs: customized and not mandatory.
- Company car or JobRad by arrangement.
- Flexible working hours. We handle individual situations on a case-by-case basis, not according to a standard template.
- Different clients and IT environments instead of a single infrastructure that you memorize after two years.
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Benefits
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
It-high-systems Technology Gmbh
IT-High-Systems Technology GmbH is a family-owned IT system house based in Chemnitz. Its focus is on the planning, implementation, and ongoing support of IT infrastructures for small and medium-sized enterprises. The services offered include workplace IT, Microsoft 365 environments, servers, networks, security solutions, and cloud services.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT system administrator
- Location
- Chemnitz
- Working Model
- Onsite
- Diversity
- Open for all genders
