Job
In this role, you configure telephone systems for customers, independently resolve support tickets, and collaborate closely with the development team to analyze technical issues and find solutions systematically.
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Job technologies
Your role in the team
- You configure telephone systems for our clients.
- You independently handle support tickets across all levels of complexity and ensure quick, sustainable solutions.
- You provide support by phone during peak times and critical situations - with calmness and technical expertise.
- You work closely with our Development and Customer Success teams and provide technical feedback from customer interactions.
- You directly contribute to customer satisfaction and product quality.
Our expectations of you
Qualifications
- Systematic troubleshooting: You approach problems in a structured manner, analyze logs, reproduce errors, and identify the root cause.
- Customer focus & communication: You explain technical contexts understandably and remain calm and solution-oriented even in critical situations. Empathy and technical skills are not mutually exclusive for you.
- Language & Style: You communicate clearly, empathetically, and on an equal footing — both verbally and in writing. Since we operate in the German healthcare market, secure proficiency in the German language is assumed.
- Tinkerer gene: There are countless systems on the market – no one knows them all, not even us. The key is: because you understand the principle, you can familiarize yourself with a foreign configuration quickly instead of escalating.
- Willingness to Learn & Growth Mindset: You want to grow with us - professionally, personally, and entrepreneurially. You are open to feedback, test new approaches, and celebrate learnings as much as successes.
Experience
- Hands-on experience with telephone systems: You have already set up and reconfigured PBX systems yourself—whether cloud-based (e.g., Placetel, Sipgate, 3CX, Starface) or on-premise (e.g., Auerswald, Agfeo, Telekom systems). Terms such as SIP trunk, extension, call group, call forwarding, number portability, codec, or
What we offer
- For your engagement, we offer an attractive package of fixed and performance-based compensation.
- You can expect an open, curious team with diverse skills and personalities – we all learn from each other.
- We are looking for motivated individuals who want to give their all and develop further.
Job locations
About your employer
PraxisConcierge is a modern startup from Stuttgart that provides digital telephone assistance solutions for medical practices, MVZ, and clinics. By utilizing AI, the company automates patient communication and enhances the accessibility of medical facilities. Since its founding in 2021, PraxisConcierge has contributed to improving internal processes in the healthcare sector.
- Startup
- Onsite
- Healthcare, Social Sector
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