Job
- Level
- Experienced
- Location
- Nuremberg
- Working Model
- Onsite
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you assist customers with technical questions about backend systems, analyze issues, and optimize Microsoft 365 and Windows Server environments in 2nd and 3rd Level Support.
Job Technologies
Your role in the team
- Support of clients with technical questions related to backend systems as well as ensuring reliable and stable operation.
- Analysis and resolution of technical issues in 2nd- and 3rd-level support in collaboration with the team.
- Administration and management of Microsoft 365 environments as well as Windows Server landscapes.
- Conducting system analyses, fault diagnostics, and performance optimizations in the backend environment.
- Documentation of technical solutions and processes as well as participation in the optimization and further development of operational workflows.
- Close collaboration with internal interfaces for the continuous development of our services and the enhancement of service quality.
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Our expectations of you
Education
- Completed studies in Business Informatics or a comparable qualification, as well as practical professional experience in the IT environment, ideally in Application Management or Technical Support.
Qualifications
- Good technical understanding of backend systems and IT infrastructures.
- Structured, independent, and solution-oriented working style as well as the ability to maintain overview even in challenging situations.
- Clear and target group-oriented communication as well as enjoyment in working with clients and colleagues.
Experience
- Good knowledge of Microsoft 365 and Windows Server environments, as well as experience in analyzing and troubleshooting technical issues.
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What we offer
- Good opportunities for further training and a wide range of training programs.
- A good mix of granted freedom and quality support.
- Compensation for accrued overtime.
- Depending on the client company, a flexible working hours model may be offered.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
set - software engineering gmbh
SET - Software Engineering GmbH is an established IT system house specializing in software development in the Nuremberg area. It offers comprehensive IT solutions and supports clients in all phases of software development.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Application Configuration Manager in Technical Account Management
- Location
- Nuremberg
- Working Model
- Onsite
- Diversity
- Open for all genders
