Job
- Level
- Experienced
- Location
- Ebensfeld
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will address complex IT issues and service requests in Second Level Support, administer Windows client systems, and support end-user IT needs in a clinical environment.
Job Technologies
Your role in the team
- You handle and resolve disturbances and service requests in second-level support.
- They analyze and resolve complex hardware and software issues.
- They support the First Level Support in resolving complex IT issues.
- They install, configure, and manage workstation systems, notebooks, mobile devices, and peripherals.
- You administer and support Windows client systems as well as the deployed standard software.
- You will manage user administration and permission management in Microsoft Active Directory.
- They support and assist users in the clinical environment and provide appropriate training.
- They install, configure, and support medical and administrative specialized applications.
- They document disruptions, solutions, and workflows in the ticketing system.
- They participate in IT projects as well as in the implementation of new hardware and software solutions.
- You work closely with external service providers and software vendors.
- They ensure smooth IT operations and continuously contribute to the optimization of support processes.
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Our expectations of you
Education
- You have a completed degree in Computer Science, a completed vocational training in the IT sector, e.g., as an IT specialist (m/f/d), or an equivalent qualification.
Qualifications
- You have solid knowledge in the administration and support of Microsoft Windows client systems as well as Microsoft 365.
- You have good knowledge of Microsoft Active Directory, Group Policy Objects (GPO), as well as user, rights, and permission management.
- You have basic to good knowledge of network technologies such as TCP/IP, IPv4, VLAN, DNS, and DHCP, and can systematically analyze and troubleshoot network issues.
- Ideally, you have knowledge of VMware, Citrix, Microsoft Exchange, as well as solutions for Remote Support and Remote Management.
- You are experienced in handling IT ticketing systems and are characterized by a structured and goal-oriented approach to error analysis and troubleshooting.
- You have knowledge in hardware and software management as well as in client lifecycle management.
- You work independently, reliably, and carefully, and you enjoy taking responsibility for your tasks and their sustainable solutions.
- You excel through analytical, solution-oriented thinking, as well as quick comprehension and a high degree of flexibility.
- They are characterized by a strong service- and user-oriented approach as well as good communication and teamwork skills.
- You present yourself in a friendly, confident, and assured manner and maintain an overview even in demanding support situations.
Experience
- You have several years of professional experience in IT support, ideally in second-level support or a comparable role.
- Ideally, you have experience in healthcare or a clinical environment and enjoy supporting users in their daily work.
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What we offer
- Fair compensation according to EG 8 TVöD VKA, provided the personal and professional prerequisites are met.
- Recognition of the experience level upon presentation of proof.
- Intensive onboarding in a collegial and motivating team atmosphere.
- Company pension scheme and VwL subsidy.
- Regular working hours and attractive part-time models.
- In-house training sessions via our Academy.
- Occupational health care.
- Free parking.
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Job Locations
About Your Employer
Gesundheitseinrichtungen des Bezirks Oberfranken
GeBO is a municipal company in the district of Upper Franconia specializing in psychiatric care and nursing. With over 2300 employees, it offers comprehensive services in psychiatry and psychotherapy.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Healthcare, Social Sector
IT Second Level Support Staff
- Location
- Ebensfeld
- Working Model
- Onsite
- Diversity
- Open for all genders
