Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role you handle 1st and 2nd level incidents via phone, email and remote access, resolve tickets, perform deployments and device provisioning, maintain knowledge bases, document systems and support AD and Linux.
Job Technologies
Your role in the team
- Conducting 1st and 2nd level support in writing, by phone, and via remote maintenance in German and English.
- Recording of fault reports in the ticket system as well as appropriate problem solving.
- Deployments and provisioning of end devices, participation in projects, as well as the further development of first- and second-level support.
- Development and maintenance of knowledge bases for standardized and complex support requests.
- Assumption of technical documentation of the entire IT infrastructure as well as optimization of internal IT business processes.
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Our expectations of you
Education
- Successfully completed vocational training as an IT specialist for system integration or comparable qualifications.
Qualifications
- Good German and English skills in spoken and written form.
- Knowledge in handling ticketing systems as well as in client management.
- Ability to work in a team, a structured and goal-oriented work approach, strong social skills, and an independent as well as solution-oriented mindset.
Experience
- Extensive professional experience in 1st and 2nd level support as well as knowledge in knowledge bases, Linux, IT security, and Active Directory.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT supporter 1st and 2nd level
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
