Job
- Level
- Senior
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Wilhelmshaven
- Working Model
- Onsite
Job Summary
In this role, you analyze and resolve issues in PC, telephony, and network infrastructures, install hardware, provide on-site user support, and document all processes in ticketing systems.
Job Technologies
Your role in the team
- Tool-supported identification, analysis, and resolution of issues in PC, telephony, LAN, and WAN environments.
- Execution of on-site activities within the scope of assignments (Install, Move, Add, Change) in the IT and telecommunications environment.
- Installation and commissioning of hardware in the customer's environment and instruction of users.
- Adherence to defined response and troubleshooting times as well as on-site support for central operational units.
- Working in the ticketing system as well as comprehensive tool-supported documentation of the aforementioned processes.
- Conducting DGUV V3 inspections as well as accompanying companies in the technical environment.
- Participation in subprojects related to IT and telecom infrastructure, relocation projects, and rollouts.
- Complete and traceable documentation of all activities in the deployed tools.
- Regular participation in on-call duty.
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Our expectations of you
Education
- Completed training in the field of IT or communication technology (e.g., IT systems electronics) or a comparable qualification.
Qualifications
- Very good knowledge of ticketing systems, knowledge bases, CMDB/Asset Management systems.
- Qualified person for inspecting work equipment according to VDE 0701-0702 is an advantage.
- Fluent German skills, English skills are an advantage.
- Proactiveness, independent work, customer and quality orientation, team spirit.
- Class B driver's license and willingness to travel.
Experience
- At least 3 years of professional experience in IT, telecommunications, or networking environment.
- Knowledge and experience with analogous telecommunications systems, operation, and troubleshooting.
- Experience in project execution for client projects in the public sector or industrial environment.
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What we offer
- Through diverse and socially relevant tasks, we ensure the smooth IT operations and digitalization of the Bundeswehr.
- Our common goal unites us. For us, respectful interaction and a strong team spirit are fundamental.
- BWI offers a competitive salary, a secure job, as well as an award-winning and employer-funded occupational pension scheme.
- You generally start with 30 days of annual leave, with the option for individual adjustments.
- Through our benefit app, you have access to a monthly credit and tax advantages on tickets for public transportation.
- We offer you flexibility to balance work and private life, for example through remote work or trust-based working hours, and the long-term accumulation of a value account for purposes such as a sabbatical.
- We support your professional and personal development through tailored measures as well as free access to LinkedIn Learning.
- In addition to the option to lease a Jobrad, you benefit from numerous offers in the areas of sports and nutrition.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Topics that you deal with on the job
Job Locations
This is your employer
BWI GmbH
At the IT Service Center of the Federal Government, we offer comprehensive IT services under one roof. With over 4,000 employees, we are one of the ten largest IT service providers in Germany. We are looking for authentic IT enthusiasts who share our passion and are searching for challenging IT projects to help shape Germany's future.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.6
Engineering
2.7Workingconditions
4.4Culture
3.7Career Growth
3.6
Senior IT Service Technician
- Location
- Wilhelmshaven
- Working Model
- Onsite
- Diversity
- Open for all genders
