Job
- Level
- Senior
- Location
- Mönchengladbach
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will be the first point of contact for IT inquiries, resolve issues, manage devices, optimize the Microsoft 365 environment, and assist in documenting IT processes and team coordination.
Job Technologies
Your role in the team
- Are you service-oriented and see employees as your customers? As the first point of contact (m/f/d) for our users regarding IT questions and incidents, you combine technical expertise with a strong service orientation and quickly find the appropriate solution.
- With your ideas, you ensure smooth IT operations and continuously develop our IT service.
- You are a true all-round talent and enjoy setting up, maintaining, and keeping end devices and standard software up to date? Perfect! Additionally, you actively drive the Microsoft 365 environment forward and ensure its continuous optimization.
- Do you think in a structured way and enjoy ensuring that knowledge remains accessible for everyone? You support us in documenting IT processes and service workflows.
- Teamwork is not a foreign word to you? You are in close contact with our internal departments as well as external service providers.
- Do you enjoy taking responsibility? You lead your team and are the central point of contact for task coordination.
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Our expectations of you
Education
- Qualification: Vocational training in the IT field, e.g., computer scientist, IT systems electronics technician, IT specialist (m/f/d)
Qualifications
- Very good knowledge of Microsoft Windows operating systems and basic knowledge of Linux operating systems is desirable.
- Good knowledge in the use of remote support tools, Microsoft 365, and Microsoft Office Suite
- Basic knowledge in configuring iOS and Android devices
- Very good German skills and good English skills
- Valid work permit for the EU
- Strong service and customer orientation as well as a high willingness to find solutions
- High level of initiative as well as a structured and pragmatic way of working
Experience
- Professional experience in IT service, Service Desk, or technical support
- First experience in professional leadership or interest in managerial tasks is advantageous
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What we offer
- A permanent position in an innovative, crisis-proof, and established company where diversity and equality are part of our DNA.
- Look forward to flexible, family-oriented working hours, home office and part-time options, bike leasing, Urban Sports Club, and our childcare subsidy.
- Discover the diverse dining options in our modern company restaurant.
- We want you to feel comfortable from the very beginning and be able to contribute your expertise immediately.
- Continuously develop yourself to constantly provide your team with new impulses.
- An attractive compensation package is just as selbstverständlich for us as collegial cooperation at eye level.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Scheidt & Bachmann GmbH
As a member of the international Scheidt & Bachmann Group, Scheidt & Bachmann Austria offers full service for state-of-the-art parking lot management and signalling systems. We holistically take care of your projects from planning to realization and offer on-site service for hardware and software.
Description
- Founding Year
- 1872
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Service Desk Specialist with Team Leadership
- Location
- Mönchengladbach
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
