Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Gosheim
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle IT requests in First and Second Level Support, conduct error analyses and troubleshooting, and develop solutions using the Microsoft Power Platform.
Job Technologies
Your role in the team
- Acceptance and processing of all incoming inquiries in the IT Service Desk at First Level or Second Level (via phone and ticket system).
- Support users with inquiries regarding Microsoft Windows and the Microsoft 365 product suite.
- Error analysis and troubleshooting in hardware and software environments.
- Passing tickets to second-/third-level support.
- Installation and configuration of PCs, printers, smartphones, tablets.
- Development and support of solutions with Power Apps, Power Automate, Power BI, and SharePoint.
- Automation of business and IT-related processes (e.g., approvals, notifications, evaluations).
- Support of the departments in implementing Low Code solutions.
- Maintenance, further development, and documentation of existing Power Platform applications.
- Ensuring standards, governance, and reusability of solutions.
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Our expectations of you
Education
- You have completed vocational training or a degree in the field of IT (e.g., IT specialist, IT systems electronics technician, business informatics) or a comparable qualification.
Qualifications
- You think analytically and have a structured and solution-oriented approach to work.
- Your strong communication skills and service orientation in dealing with users distinguish you.
Experience
- Experience in IT Support / Helpdesk (1st or 2nd Level) as well as good knowledge of the Microsoft environment (Windows, Microsoft 365, Teams, SharePoint) are prerequisites.
- Initial practical experience with the Microsoft Power Platform (Power Apps, Power Automate, Power BI) is an advantage.
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What we offer
- A secure and long-term employment in a publicly traded family-owned company with flat hierarchies.
- Attractive and fair compensation, holiday and Christmas bonuses, as well as profit sharing.
- 30 days of vacation per year, flexible working hours without core time, and home office.
- Company restaurant with discounted lunch as well as free water and tea.
- Health benefits, Jobrad, employee discounts, and company events.
- Individual training opportunities for your professional and personal development.
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Benefits
More net
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Hermle AG
The Berthold Hermle Machine Factory AG, based in Gosheim, is a leading company in the manufacturing of CNC milling machines and machining centers. With a workforce of over 1,300 employees, it serves numerous industries worldwide.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Engineering Industry
IT Support & Power Platform Specialist
- Location
- Gosheim
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
