Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bamberg, Chemnitz
- Working Model
- Hybrid, Onsite
Job Summary
In this role you support customers and service partners by phone and in writing on practice software usage, resolve known issues using an internal FAQ or remote access, document unclear cases for escalation and forward non-support requests.
Your role in the team
- You provide support to our customers and medatixx service partners via phone and written communication regarding questions about the application and operation of our practice management software, always along defined thematic focus areas (basic and possibly additional categories).
- They troubleshoot known issues based on our internal FAQ database or, if necessary, perform remote access to implement workarounds or directly resolve the issues.
- You systematically record non-identifiable or non-resolvable error cases, including via remote access, and pass them on to the responsible support entity.
- Additionally, you identify support-external issues and direct them specifically to the appropriate departments.
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Our expectations of you
Education
- You have completed vocational training, ideally as a Medical Assistant (MFA) or Dental Assistant (ZMFA).
Qualifications
- A service-oriented demeanor, a strong customer focus, and empathy when dealing with different interlocutors characterize you.
- Reliability, flexibility, and the ability to adapt to change are just as much part of your strengths as a productive and solution-oriented approach to challenges.
- With energy and perseverance, you tackle tasks with dedication and keep a cool head even in stressful situations.
Experience
- Excellent spoken and written German skills are assumed; experience with practice management software is an advantage.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
medatixx GmbH & Co. KG
At medatixx GmbH & Co. KG, we are a leading provider of software solutions for doctors in private practice. Our solutions are intuitive and easy to use, so you can focus on what's most important: your patients.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
Mitarbeiter Software Support
- Location
- Bamberg, Chemnitz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
