Job
- Level
- Experienced
- Location
- Frankfurt
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you address IT requests via the ticket system, support users in first-level assistance, and coordinate on- and offboarding processes for new employees, along with on-site technical support.
Job Technologies
Your role in the team
- Processing IT requests and incidents via the ticket system as well as supporting users in first-level and on-site support.
- Coordination and documentation of user requirements as well as alignment with downstream IT units.
- Organization and execution of technical onboarding and offboarding, including the setup of user accounts, permissions, and end devices, as well as onboarding new employees.
- Setup, configuration, maintenance, and replacement of IT workstations and mobile devices.
- Administration of user accounts, groups, and permissions in Active Directory, as well as maintaining the associated technical documentation.
- Support for urgent IT issues during regular on-call duties, also on-site if necessary (additional compensation).
This text has been machine translated. Show original
Our expectations of you
Education
- Completed training in the IT field or a comparable qualification.
Qualifications
- Good knowledge of Windows client and Windows server environments.
- Good command of German, both spoken and written.
Experience
- Professional experience in IT support or service helpdesk.
- Practical experience in the administration of Active Directory and Exchange.
- Proficient in ticketing systems as well as experience in the installation, configuration, and support of IT workstations.
This text has been machine translated. Show original
What we offer
- Mobile working.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Job Locations
About Your Employer
Kombiverkehr Deutsche Gesellschaft für kombinierten Güterverkehr mbH & Co. KG
Kombiverkehr is a logistics service provider based in Frankfurt am Main that connects rail, truck, and ship in intermodal freight transport. It operates an extensive international network with connections to numerous European countries and targets freight forwarders and transport companies. Founded in 1969, the company specializes in marketing one of the largest international rail networks in intermodal transport.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Logistics, Transportation
IT Support User Helpdesk
- Location
- Frankfurt
- Working Model
- Onsite
- Diversity
- Open for all genders
