Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you will support customers in IT, handle issues, install and configure hardware and software, and document these processes. You will also assist with projects and collaborate closely with the 2nd level support.
Job Technologies
Your role in the team
- Telephone and written support for customers in IT support.
- Acceptance and processing of incidents in 1st Level Support.
- Installation, configuration, and maintenance of hardware and software.
- Support with IT projects, rollouts, and system testing.
- Documentation in the ticket system and creation of instructions.
- Collaboration with 2nd level support and specialist departments.
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Our expectations of you
Education
- Completed vocational training in the IT sector or a comparable qualification.
Qualifications
- Very good German skills, at least good English skills.
- Knowledge of Windows environments, networks, and Office products.
- Service orientation, communication skills, and team ability.
- Structured, solution-oriented working style.
Experience
- First experience in IT support or customer service is an advantage.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT customer service representative
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
