Job
- Level
- Senior
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Job Field
- Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will optimize global device deployment for restaurants, manage Android devices, execute software rollouts, and support troubleshooting to ensure smooth daily operations.
Job Technologies
Your role in the team
- We are on the lookout for an Associate Principal, Product Operations (Enterprise Device Management) to join our Restaurant vertical team in Berlin on our journey to always deliver amazing experiences.
- As part of our Vendor Team, you'll be the driving force behind the success of thousands of restaurants, shops, and local businesses.
- Your contributions will empower vendors with advanced tools to manage their operations, boosting their visibility and reach.
- Every feature you help build will create growth opportunities for businesses of all sizes.
- Manage and optimize our global restaurant device fleet – from allocation and provisioning to lifecycle management across all our markets.
- Operate and enhance our Device Management ecosystem (Android OS and Devices), ensuring smooth daily operations across device configuration, enrollment, policy and compliance management, account setup, incident and ticket troubleshooting, device support, and coordination of country-specific change requests.
- Plan, coordinate and execute global software rollouts including app updates, firmware upgrades, staged rollouts, rollback strategies, and post-deployment monitoring.
- Testen Sie Android-Geräte, Firmware-Versionen und MDM-Konfigurationen auf Stabilität und Einsatzbereitschaft für globale Rollouts.
- Collaborate with the MDM Product Owner to further develop integrations with internal systems and improve operational workflows.
- Build transparency and operational structure by contributing to project documentation, knowledge bases, training materials, efficient ticketing processes, and process optimisation, while participating in on-call duties to support our global user base and technical operations when required.
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Our expectations of you
Qualifications
- A solid understanding of networking technologies and concepts, including TCP/IP, VPNs, Wi-Fi, and mobile network connectivity.
- You thrive in a multicultural, global, and fast-paced environment, bringing a positive, hands-on mindset, flexibility, and the ability to adapt to constant change.
- You are highly motivated, analytical, independent, and communicative, with fluency in English; additional languages are considered a plus.
Experience
- 5+ years of relevant experience managing large-scale Android device environments, including both consumer and B2B devices.
- In-depth knowledge of an MDM platform, ideally SOTI MobiControl; hands-on experience with other enterprise-scale solutions such as VMware Workspace ONE / AirWatch or Ivanti / MobileIron is also welcome.
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What we offer
- Nutzen Sie unser hybrides Arbeitsmodell optimal und kommen Sie zwei Tage pro Woche für persönliche Begegnungen und Zusammenarbeit auf unseren schönen Berliner Campus.
- We offer 27 days of holiday with an additional day in the 2nd and 3rd year of service.
- We will support you in developing yourself and your career growth opportunities: €1,000 educational budget, language courses, parental support, and access to the Udemy Business platform to explore a variety of online courses.
- Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation & Gym.
- Cash. Dough. Cheddar. Whatever you call it, we'll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan.
- The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers and Food Vouchers.
- Wondering what relocating to Berlin is like? In this article, we've put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.
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Benefits
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Delivery Hero SE
What started as an ambitious idea is now the leading local delivery company. Delivery Hero is present in around 50 countries across four continents and is on a mission to deliver anything, straight to customers’ doors.
Description
- Founding Year
- 2011
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
Employer reviews
by devworkplaces.com
Total
(2 Reviews)3.2
Engineering
2.8Career Growth
3.2Culture
3.2Workingconditions
3.8
Associate Principal Product Operations
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
