Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle IT support requests, ensure smooth onboarding for new employees, and develop documentation and process improvements for the IT department in Berlin.
Job Technologies
Your role in the team
- As our System Administrator / IT Support Engineer within the Corporate IT team, you'll be the person Berlin-based Taxfixers turn to when their laptop won't cooperate, their access needs sorting, or their first day needs to feel effortless.
- You will be responsible for end-to-end daily IT support - from resolving tickets with care and speed to ensuring that every new joiner has a working laptop and the correct access ready for them on day one.
- Reporting to our IT Manager and working closely with People, Facilities, and the wider IT team, you'll keep Berlin running smoothly, one well-solved problem at a time, while building the documentation, processes, and feedback loops that make good support last.
- Resolve day-to-day IT support tickets independently, keeping response quality high and at least 90% of tickets within SLA.
- Own the full Berlin onboarding and offboarding journey, making sure every new joiner has hardware and account access ready on day one.
- Keep our hardware inventory accurate and up to date, and build simple processes that make asset tracking easier going forward.
- Grow our self-service knowledge base with clear, practical guides that help people solve common issues themselves.
- Plan ahead on IT procurement together with the wider IT team, so new hires and existing employees never wait on missing equipment.
- Keep the Berlin office in the loop with a regular update on IT changes, known issues, and best practices.
- Contribute to strategic Corporate IT initiatives, such as a device lifecycle policy, a VPN rollout, or software standardisation.
- Partner with People & IT to build a simple way to collect feedback on support and onboarding, piloting it within nine months and making it part of how we work by month twelve.
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Our expectations of you
Qualifications
- You genuinely enjoy helping people, listening well and explaining things clearly regardless of someone's technical background.
- You're comfortable working through ambiguous problems independently - asking the right questions, digging into root causes, and knowing when to bring in someone else.
- You're familiar with SaaS tools like Google Workspace, Slack, or Notion.
- You've had practical exposure to device or identity workflows such as MDM enrolment or account lifecycle management in tools like Jamf, Kandji, Okta, or JumpCloud, ideally including some IAM work like user lifecycle, access groups, MFA, or SSO troubleshooting.
- You think beyond the fix. When you spot a recurring issue, you turn it into a documented process or a better guide, and use user feedback to keep improving support and onboarding.
- Ideally, you've helped structure onboarding at scale in a growing company, and you're comfortable using light scripting or no-code automation to cut down on manual work.
- You're a clear, approachable communicator who enjoys contributing to internal IT guidance and keeping people informed about changes or known issues.
- You possess familiarity with GenAI tools and are excited about automating your workflows.
Experience
- You bring 2-3 years of experience in IT support, service desk, workplace technology, or systems administration.
- You have around two years of hands-on macOS support experience, confidently handling networking, login and access, app troubleshooting, permissions, peripherals, and basic hardware issues.
- Comfort with everyday network and office tech troubleshooting - Wi-Fi, VPN, printers, meeting-room and video call setups - is a plus, as is experience supporting remote or hybrid teams and German language skills.
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What we offer
- A chance to do meaningful, people-centric work with an international team of passionate professionals.
- Holistic well-being with free mental health coaching sessions and yoga.
- A monthly allowance to spend on an extensive range of services that you can use and roll over as flexibly as you like.
- Employee stock options for all employees—because everyone deserves to benefit from the success they help to create.
- 30 annual vacation days and flexible working hours.
- A generous learning budget to support your personal and professional development and guidance from our internal L&D experts.
- Work from abroad for up to six weeks every year. Just align with your team, and then enjoy your trip.
- Plenty of opportunities to socialise as a team. In addition to internal meetups, our international team hosts regular get-togethers—virtually and in person when possible.
- Free tax declaration filing, of course, through the Taxfix app—and internal support for all personal tax-related questions.
- Have a four-legged friend in your life? We're happy to have dogs join us in the office.
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Topics that you deal with on the job
Job Locations
This is your employer
Taxfix GmbH
Taxfix is an innovative financial platform in Europe that specializes in digital tax solutions. It assists millions of users in Germany, the UK, and Spain in filing their tax returns easily and securely. With over 400 employees and locations in various cities, the company has processed over 8 million tax returns and refunded its clients more than 4.5 billion euros.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
System Administrator
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
