Job
You plan and implement technical services for clients, conduct installations and migrations, analyze IT infrastructures, and document your work meticulously.
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Job technologies
Your role in the team
- You plan and deliver technical services for customers and service partners, primarily via remote support.
- You carry out new installations, configurations, and the technical onboarding of new customers.
- In this role, you analyze IT infrastructures and assess the requirements for installations, migrations, and updates.
- You will handle migrations and database tasks such as data transfers, data separations, and technical reviews.
- You will also install and update database systems and other required software components.
- You support infrastructure tasks in Windows, macOS, and network environments.
- You identify technical risks and missing prerequisites early and coordinate appropriate measures with the stakeholders.
- You document the services provided in a clear and traceable manner and hand them over to the relevant points of contact.
- You advise customers and service partners, deliver technical training, and ensure successful knowledge transfer.
- In addition, you will contribute to the standardization and further development of our technical services.
Our expectations of you
Education
- You have an IT qualification, an equivalent qualification, or substantial relevant professional experience.
Qualifications
- You have a good knowledge of Windows environments, networking, relational databases, and SQL.
- Ideally, you also have a basic understanding of macOS and mixed-system environments.
- You analyze technical starting points in a structured way and derive suitable solutions from them.
- You work carefully and responsibly with production systems and sensitive customer data.
- You identify technical risks, dependencies, and deviations from the agreed scope of work at an early stage.
- You communicate technical matters clearly, reliably, and in a way that is appropriate for your audience.
- You have fluent German language skills, both written and spoken.
- Ideally, you also have knowledge of data protection, information security, data backup, and technical training.
Experience
- You have hands-on experience installing, configuring, and maintaining software and IT infrastructure.
- Ideally, you have experience with practice management systems, medical IT environments, or charly, but this is not a requirement.
What we offer
- The position is full-time.
Benefits
Work-Life-Integration
Health, fitness & fun
Higher take-home pay
Topics you will work on
Job locations
About your employer
The solutio GmbH & Co. KG has been successfully developing the practice management software charly for over 25 years, closely aligned with the everyday work of dentists. With around 130 "Solutians", the family-run medium-sized company supports over 3,300 dental practices and more than 27,000 licenses in five countries.
- 50-249 Employees
- 1992
- Digital Agency
- Onsite, Hybrid
- Internet, IT, Telecommunication
Employer reviews
- Career growth
- 3.0
- Engineering
- 2.9
- Team culture
- 3.5
- Working conditions
- 4.0
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