Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Jena
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist employees with IT issues via phone, email, and ticketing system, conduct error analysis, and take care of setting up workstations and user accounts.
Job Technologies
Your role in the team
- Supporting employees with IT issues via phone, email, and ticketing system (1st and 2nd level support)
- Error analysis and troubleshooting for hardware and software issues (Windows, MS Office, standard applications, printers, networks, etc.)
- Setup and management of workstations, end devices, and user accounts
- Documentation of inquiries, solutions, and recurring issues in the ticketing system
- Participation in IT projects such as rollouts, migrations, and system optimizations
- Close collaboration with 3rd-level support and external service providers
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Our expectations of you
Education
- Completed training in the IT field (e.g., IT specialist for system integration) or a comparable qualification
Qualifications
- In-depth knowledge of the Windows client and server environment, Active Directory, Microsoft 365
- Proficient handling of ticketing systems
- Strong service orientation and communication skills
- Fluent German skills in speaking and writing, English skills are an advantage
Experience
- Several years of professional experience in IT Helpdesk or IT Support
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What we offer
- SMEs meet large corporations - We embody the best of both worlds, combining the solution-oriented approach and hands-on mentality of SMEs with the professional standards of a corporation.
- Salary - Our goal is to pay our colleagues an attractive and fair salary.
- Work-Life Balance - We support our colleagues through various working time models as well as the option of mobile working, providing all the necessary equipment to balance their private and professional lives.
- Perspective - The world is constantly changing. To stay ahead, we promote the personal development of our colleagues and highlight opportunities within the group.
- Health and Fitness - The health and well-being of our colleagues are important to us, which is why we have developed a diverse health program and offer the use of bike leasing, corporate health insurance, and free in-house massages.
- Open communication - We maintain respectful, appreciative, and open communication across hierarchical levels.
- Discounts - To help our colleagues save money, they can access all offers on the Corporate Benefits platform and receive a subsidy for lunch.
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Topics You Will Work On
Job Locations
About Your Employer
Elevion GmbH
In der Elektro- und Gebäudetechnik, im Anlagenbau sowie im technischen Facilitymanagement gehört die Elevion Gruppe bundesweit zu den marktführenden Unternehmen. Mit über 2.800 Mitarbeiterinnen und Mitarbeitern sind wir an mehr als 30 Standorten im In- und Ausland präsent. Für unsere Kunden planen, bauen und betreiben wir Anlagen der technischen Gebäudeausrüstung, in der Antriebstechnik, für dezentrale Energieversorgungssysteme, für industrielle Lufttechnik sowie Prüfstands- und Umweltsimulationsanlagen.
Description
- Company Size
- 250+ Employees
- Founding Year
- 2013
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
IT support helpdesk staff
- Location
- Jena
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
