Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 36.000 to 39.600€ gross/year
- Location
- Gütersloh
- Working Model
- Onsite
Job Summary
In this role, you are responsible for receiving and handling incident reports in 1st and 2nd level support. You also perform error analysis, install software, and manage access in Active Directory.
Job Technologies
Your role in the team
- You are responsible for receiving, pre-qualifying, and coordinating incident reports, including customer communication and customer inquiries in 1st and 2nd level support.
- You are thus responsible for error analysis and troubleshooting via remote access or on-site, software installations, execution of standard changes, and access management in Active Directory.
- You are responsible for ensuring our agreed-upon OnSite Services at our client location in Gütersloh.
- You are responsible for managing and monitoring tickets in accordance with the Service Level Agreements.
- You manage end devices in a complex environment (notebooks and mobile devices as part of an MS-driven Digital Workplace and everything else related to it).
- You manage customized applications.
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Our expectations of you
Education
- Ideally, you have completed vocational training in the IT field or you are a career changer with several years of experience in IT.
Qualifications
- You have good knowledge of common end-user hardware as well as in operating system support, especially Windows 11 and iOS.
- You have knowledge in the areas of Active Directory, Microsoft Azure, File & Print, as well as Software Deployment with SCCM / Intune, and ticketing tools such as Micro Focus Service Manager / Jira.
- You are a communicative and reliable team player.
- You are characterized by your high customer orientation and have very good German and solid English skills.
Experience
- You have professional experience in IT Onsite Support / Service Desk or alternatively in 2nd or 3rd Level support, which is desirable.
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What we offer
- An excellent working environment with motivated colleagues.
- Working in the environment of an internationally operating IT company.
- Permanent employment contract with attractive conditions.
- We place great importance on thorough onboarding and team/communication culture through peer mentoring and regular exchange.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Technologen It & Engineering Gmbh
DIE TECHNOLOGEN IT & ENGINEERING GmbH is a renowned service provider in personnel placement, supporting companies with specialists in IT and engineering for over a decade. With a team of 11 to 50 employees, the company connects qualified specialists and offers trainee programs to promote technological change. The headquarters is located in Bergisch Gladbach, Germany.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
IT Administrator/Support
- Salary
- 36.000 to 39.600€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.24.653 to 26.670 € net/year · Tax class I
- Location
- Gütersloh
- Working Model
- Onsite
- Diversity
- Open for all genders
