Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Mannheim
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you manage IT operations, optimize processes within the Jira environment, and continuously develop IT service processes while planning and coordinating complex projects.
Job Technologies
Your role in the team
- As an IT Infrastructure & Operations Coordinator (m/f/d), you coordinate and manage IT operations (Incidents, Service Requests, Changes) and ensure timely and high-quality ticket processing.
- They optimize processes and workflows within the Jira environment, define standards, and ensure efficient prioritization and distribution of tickets.
- Furthermore, you manage virtual teams, moderate daily stand-ups, and create KPI-based reports and status evaluations to ensure a stable IT operation.
- Furthermore, you will continuously develop operational concepts and IT service processes in the Infrastructure Workplace Services (IWS) area and support IT digitization projects.
- Additionally, you will be responsible for planning, managing, and executing IT infrastructure projects within defined time and budget constraints.
- In close collaboration with the Vice President and other stakeholders, you identify optimization potentials, derive improvement measures from KPIs, and drive the strategic development of service quality and IT infrastructure forward.
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Our expectations of you
Education
- Completed degree with a focus on IT, e.g., Business Informatics, Computer Science, or a comparable qualification as an IT specialist or career changer with relevant professional experience.
Qualifications
- Solid knowledge in IT operations and relevant ITIL processes.
- Analytical and innovative approach as well as enjoyment of complex processes.
- Strong communication skills and enjoyment of customer contact within a collegial team.
- A responsible and structured way of working that is reflected in the ability to adapt flexibly to new areas of expertise.
- Fluent German skills and good English skills.
Experience
- Several years of experience in a consulting role as a Consultant in the IT environment.
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What we offer
- In our family business, we offer exciting tasks with flat hierarchies and teamwork.
- Attractive compensation, stability, and security.
- Option for remote work, flexible working hours outside of core hours, 30 days of vacation with up to 12 additional unpaid days off.
- Flexible workspaces with state-of-the-art equipment, an in-house BAUHAUS restaurant and bistro, as well as a BAUHAUS daycare center.
- We promote personal and professional growth, among other things through the training opportunities offered by the BAUHAUS Academy.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
Bauhaus Gruppe
Since 1960, the Bauhaus Group has been a leading specialist for workshops, homes, and gardens. We offer a huge selection of high-quality products at affordable prices. By bundling various specialist assortments under one roof, Bauhaus set new standards for retail at that time. Thanks to self-service and convenient accessibility, we have always been close to our customers. These principles continue to form the basis for our success today.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
IT Infrastructure & Operations Coordinator
- Location
- Mannheim
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
