Job
- Level
- Experienced
- Job Field
- Project, Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Friedrichshafen
- Working Model
- Onsite
Job Summary
In this role, you will develop an IT solution for customer communication, collaborate closely with stakeholders, analyze data diversity, and optimize user journeys through innovative automation technologies.
Job Technologies
Your role in the team
- Business responsibility for a new IT solution for company-wide customer communication and routing across various channels with user-supported interaction and a high degree of automation in identification, verification, and routing.
- Development of a product vision and a roadmap based on close coordination with key stakeholders and initiatives as part of the target picture for Sales and Service of the Future.
- Analyze and harmonize functionalities and data diversity between different systems and across various locations.
- Achieving short-term improvements that feed into the growth strategy "Service Growth".
- Implementation of a new IT system and integration with other IT systems such as CRM, Case Management, Customer and Partner Portals, etc., in accordance with the E2E use case requirements along the customer journey.
- Design and implement long-term improvements that enhance the user journey and user experience.
- Organize, prioritize, and maintain the backlog.
- Plan and approve product releases, support the agile team in sprint planning, backlog refinement, team retrospectives, and sprint reviews.
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Our expectations of you
Education
- University degree in Business Administration, Computer Science, Engineering, or similar qualifications.
Qualifications
- Willingness to make decisions.
- Excellent communication, leadership, and organizational skills.
- Willingness to travel internationally.
- Fluent in English and German.
Experience
- Extensive experience as a Product Owner or Project Manager for IT software.
- Ideally, experience in SAP CX and comparable competing products.
- Experience in Sales and Service Management.
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What we offer
- Healthy and fair working conditions through collective bargaining agreements (metal and electrical industry).
- Company-owned health insurance BKK MTU for our employees and their family members.
- Comprehensive corporate health management including a company fitness program (EGYM Wellpass).
- Attractive company pension scheme - Save for your retirement with us!
- Occupational Disability Insurance - Coverage for Every Situation!
- Mobility support in everyday life - JobTicket and Jobrad.
- Corporate Benefits Program - Attractive employee discounts on numerous strong brands.
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Benefits
Health, Fitness & Fun
More net
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Rolls-Royce Deutschland Ltd & Co. KG
A passionate team of more than 3,500 employees from over 50 countries is working at Rolls-Royce Germany to design, manufacture and maintain modern aircraft engines.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Business Lead Omnichannel for Sales & Service
- Location
- Friedrichshafen
- Working Model
- Onsite
- Diversity
- Open for all genders
