Job
In this role, you will handle support ticket analysis and resolution in the ERP area, configure and test modules, and assist customers with complex challenges.
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Your role in the team
- As an IT Support Engineer in the ERP environment, you ensure that our customers can work seamlessly with UNITRADE and that their issues are resolved quickly.
- Receipt and analysis of support tickets (phone, email, ticket system).
- Error analysis, root cause investigation, and solution finding - technical and process-related.
- Configuration determination, testing, and adjustment of our ERP modules in coordination with development and customers.
- Support of customers with questions regarding ERP functionalities and processes.
- Supporting customers by taking on complex challenges so that the customer can work efficiently with UNITRADE.
- Regular coordination and alignment within the team and with other departments.
- Access to modern AI tools that assist with analysis, documentation, and troubleshooting, making everyday work easier.
- Creation and maintenance of support documentation.
Our expectations of you
Education
- Completed training or studies in the IT field (possibly also commercial training + IT further education).
Qualifications
- Good knowledge of ERP systems or interest in quickly familiarizing oneself with complex ERP processes.
- Structured, solution-oriented working style and good analytical thinking.
- Good communication skills - you engage with clients and explain even complex issues in an understandable manner.
- Teamwork, initiative, and willingness to take responsibility.
- Understanding of software processes and ideally basic knowledge of SQL / databases.
What we offer
- Flexible working hours: flexitime with core working hours.
- Flexible remote work on Fridays and as needed.
- Modern workplace: bright and air-conditioned office spaces, a high-performance company laptop, and additional equipment.
- Sustainable working environment: environmentally friendly energy through our photovoltaic system and green bee pastures for increased biodiversity.
- Internal and external training opportunities.
- Fair compensation and personal benefits: performance-based pay; free hot and cold beverages; JobRad sponsorship; certification of personal development: regular work references.
- Team-oriented and appreciative work environment: collegial exchange, recognition for quality work, and feedback sessions.
- Annual joint events: Libori tour, Christmas party, ice cream truck, and currywurst stand at our courtyard.
- Freedom to design and take responsibility: You participate in shaping, contribute, and can truly make a difference.
Benefits
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
SE Padersoft GmbH & Co. KG is a specialized system house focused on the development of ERP merchandise management systems and document management solutions. With over 30 years of experience, the company offers comprehensive solutions for trade, ranging from CRM to eCommerce.
- Established Company
- Onsite, Hybrid
- Trade
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