Job
In this role, you will handle inquiries in first-level support, address incidents, enhance the ticketing system, and actively participate in problem management to ensure a smooth IT service management process.
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Job technologies
Your role in the team
- Working in first-level support for Alnatura Super Natur Märkte and our central locations.
- Processing requests and incidents, and informing users about their status.
- Escalation of more complex incidents to 2nd- or 3rd-level support.
- Contribute to topics beyond traditional first-level support, such as printer or client management.
- Contribute to the maintenance and further development of the ticketing system.
- Active involvement in problem management and the continuous improvement of our IT service management processes.
Our expectations of you
Qualifications
- In addition to in-depth knowledge of Microsoft Windows 11 and Microsoft 365, you ideally have experience with SAP Retail and POS systems.
- Your communication is friendly and clear, and you have a strong customer focus.
- You approach your tasks with great motivation and commitment, both as part of a team and independently, taking ownership of your work.
- You’re interested in taking on your own areas of IT responsibility and developing your expertise beyond traditional first-level support.
Experience
- You have extensive experience in IT first-level user support, ideally in the retail sector.
- You have very good knowledge of PC hardware and networks, as well as ideally experience working with ticketing systems.
What we offer
- Company culture: “Meaningful for people and the planet,” short decision-making processes, plenty of scope to shape things and take ownership, collaborative teamwork, and market internships.
- Benefits: 30 days of annual leave, special leave, Christmas bonus and holiday pay, contribution to the company pension scheme, shopping voucher for our stores (after a successful financial year), company bike leasing, contribution towards the Deutschlandticket.
- Onboarding & Development Opportunities: Comprehensive onboarding program, numerous professional development opportunities such as e-learning courses, seminars, and workshops—from A for Alnatura culture to Z for time management.
- Mobile working: Fully equipped, ergonomic workstations at the Alnatura Campus, flexible working hours, and working from home.
- Campus life: Discounted lunch at the vegetarian restaurant Vegi – including a sun terrace, green outdoor spaces with a natural pond, vegetable gardens and wine terraces, and complimentary drinks such as water, tea and coffee.
- Sustainability: Work at a pioneering organic company, making an active contribution to the sustainable development of people and nature.
Benefits
Food & drink
Health, fitness & fun
Job locations
About your employer
Alnatura is an owner-managed trading company for organic food and natural products. We strive to offer our customers the highest quality and to enable them to live healthy and sustainable lives.
- Established Company
- Onsite, Hybrid
- Trade · Food Products
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