Job
- Level
- Experienced
- Location
- Bremen
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 46.858 to 59.980€ gross/year
Job Summary
In this role, you support partners and service providers, analyze technical questions regarding systems like PV installations and heat pumps, and optimize order processing with a focus on quality and timelines.
Your role in the team
- As the central contact person, you will support specialist partners (m/f/d) and service providers (m/f/d) throughout the entire order process.
- With your technical expertise, you assess installed systems and assist with technical questions and complaints.
- While keeping deadlines, quality, and cost-effectiveness in mind, you ensure transparent processes.
- You review offers, assist with commissioning services, and oversee the ongoing order processing.
- In this role, you will work closely with sales, order management, and clients (m/f/d) and provide support on technical matters.
- In case of complaints and error messages, you analyze technical issues and ensure a sustainable solution.
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Our expectations of you
Education
- You have completed technical training, preferably as an electrician (m/f/d) or in a comparable field with professional experience in the installation and planning of PV systems, heat pumps, and wallboxes.
Qualifications
- In addition to your technical understanding, you have a good sense for commercial processes.
- A structured and self-reliant way of working characterizes you, and you keep an overview and set priorities even when working on multiple topics simultaneously.
- You use digital applications confidently and are open to new technologies as well as the responsible use of AI.
- A Class B driver's license completes your profile.
Experience
- Ideally, you have practical experience in the technical support of such systems.
- Ideally, you have already gained experience working with service providers (m/f/d), specialist partners (m/f/d), or in a technical project environment.
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What we offer
- A permanent employment contract for a long-term perspective.
- Attractive, collective agreement-based salary with special payments and asset-building benefits.
- 36.83-hour workweek in full-time and 30 days of vacation as well as special leave days.
- Occupational pension scheme for financial security in retirement.
- Flexible work models as well as mobile working.
- Corporate health management with offerings such as E-GYM Wellpass and MachtFit platform.
- E-bike leasing and company ticket for environmentally friendly mobility.
- Childcare services such as on-site daycare and holiday childcare.
- Diverse training and development programs.
- Vacation support "Camping with swb" on Fehmarn or at Alfsee.
- The starting salary for this position ranges from €46,858.50 to €59,980.50 gross annually, plus performance-based bonuses, and is in accordance with the applicable collective agreement on remuneration.
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Topics You Will Work On
Job Locations
About Your Employer
swb AG
swb steht in der Region Norddeutschland und den Städten Bremen und Bremerhaven für vieles, was Ihnen täglich nahe kommt: Strom, Erdgas, Trinkwasser und Wärme. Darüber hinaus erbringen wir eine Vielzahl technischer Dienstleistungen und kümmern uns um die Entsorgung von Abfall. Mit all diesen Leistungen sichern wir die Basis für ein modernes Leben.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions, Power Sector, Economy
Technical Specialist Energy Services
- Salary
- 46.858 to 59.980€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.30.650 to 37.551 € net/year · Tax class I
- Location
- Bremen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
