Job
In this role, you analyze and resolve IT issues, install software, maintain user IT infrastructure using tools like Azure and Intune, support application issues, and collaborate closely with 3rd Level Engineers.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- To strengthen our support team, we are looking for a highly motivated individual to join us immediately as a 2nd Level IT Support Engineer (100%) in Düsseldorf.
- Support and consultation for internal customers at our national and international locations.
- Analysis, resolution, and documentation of incidents.
- Installation of software, changes, and maintenance of the IT end-user infrastructure.
- Conducting acceptance tests, software distribution, and problem analysis.
- Application support for the entire infrastructure and collaboration with the 3rd-level engineers.
- Setting up and supporting company laptops using Azure and Intune, as well as maintaining and managing them.
- Responsibility for end-user applications.
- Support for IT operations and monitoring of the global monitoring tool, as well as escalation support.
Our expectations of you
Education
- Completed IT apprenticeship or equivalent training.
Qualifications
- Knowledge of operating systems and system monitoring is an advantage.
- Good knowledge of Azure, Intune, Windows 11, M365, MS Office, mobile devices, and MDM.
- Good knowledge of Active Directory, Exchange, networking, MS Teams, and cloud technology.
- Experience with market data applications is an advantage.
- Very good written and spoken German skills, as well as good spoken English skills.
- You are a service- and customer-oriented professional with excellent analytical skills and a quick grasp of new concepts.
- You are a proactive and motivated team player with an independent and reliable approach to work.
- Affinity for artificial intelligence (AI) and willingness to work with AI tools.
Experience
- Several years of experience in IT support, particularly in IT incident analysis and resolution, ideally in the financial services industry.
What we offer
- Prime location in Düsseldorf with modern spaces for collaboration.
- State-of-the-art technologies to help you succeed and grow.
- An agile work environment shaped by innovative thinking, modern ways of working, and mutual trust.
- A wide range of training and mentoring opportunities to support your professional and personal development.
- Flat hierarchies and collaboration at all levels.
- A strong team spirit and an open, collegial company culture.
Topics you will work on
Job locations
About your employer
Als global agierender Finanzexperte mit Schweizer Wurzeln sind wir auf Vermögensverwaltung, aktives Asset Management und Anlagelösungen spezialisiert.
- 1924
- Established Company
- Onsite
- Banking, Finance, Insurance
More jobs
These jobs might also interest you
sino AG, based in downtown Düsseldorf, has been an innovative financial service provider for over 25 years. We specialize in the execution of securities transactions for the most active and demanding traders in Germany. With currently 26 employees, we...
Anyone who joins here not only designs software – they bring machines to life that are recognizable on real construction sites. Software Developer (m/f/d) Basic Engineering Our client is an internationally leading manufacturer of technically...
Operation, monitoring, and further development of the network infrastructure. Administration and configuration of firewalls, routers, and switches. Ensuring network availability, performance, and security. Participation in IT security concepts and...
